• Report: #916831

Complaint Review: Relo Van Lines

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  • Submitted: Tue, July 24, 2012
  • Updated: Wed, January 16, 2013

  • Reported By: PissedOffJournalist — Louisville Kentucky United States of America
Relo Van Lines
744 Broad Street, Newark NJ Newark, New Jersey United States of America

Relo Van Lines Patriot Van Lines / WeHaul Movers Pour Service and conflict resolution Newark, New Jersey

*UPDATE Employee: Dear customer

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THIS COMPANY IS BAD !!!! we hired them for a long state to state cross country move from Colorado, to Kentucky.

 We had them pick up household boxes & funiture april25th , It's now
may 12th the day it should have been delievered . No truck in sight
yet!

  I have called everyday. different story when , it should be here , 13th of February but as of the 19th, no truck, then truck company called and the truck is broken down one state away.  It took an additional day to make repairs to the truck and they arrived one day late outside of the delivary window. I called company customer service called today & said she would call me with more details on  monday .  The cost has gone from 2300.00 dollars to over 3610.00, are you kidding ! So much for the Military Veteran's Discount.

 Now because it's late they say we will be compensated ?  They low balled our esimate & jacked up the price . after we made deposits & they had all our stuff!  no way to get out of it!   said that we could go to the weigh station to see the weight before our stuff went on the truck with 3 other orders , but the said no . so we don't now if we are being charged right , because we are charged by our weight of our stuff alone . Bad situation from broker (Patriot Van Lines) (Relo Van Lines) to transporter (Mayflower) to our home. 

Filed paperwork and they have 120 days to process the claim, they waited till day number 120 to get the finished claim to us for only $90.00  I file the claim form signed and notarized on July 10, which they claim was July 11 but I have the Fax transmission report showing July 10.   Now they say they have 30 days to process that claim....Some day . I hope !!!!!!!!!!!!!!!!!!

This report was posted on Ripoff Report on 07/24/2012 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Relo-Van-Lines/Newark-New-Jersey-07102/Relo-Van-Lines-Patriot-Van-Lines-WeHaul-Movers-Pour-Service-and-conflict-resolution-Newa-916831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dear customer

AUTHOR: Relo Van Lines - (United States of America)

 Relo Van Lines regrets to hear of your dissatisfaction with our moving services. With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. Call us at 1-800-668-3059.

You may contact us at our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues.

Sincerely,

Relo Van Lines
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