• Report: #1053479

Complaint Review: Relocation Solution

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  • Submitted: Thu, May 23, 2013
  • Updated: Wed, May 28, 2014

  • Reported By: James Thurmond — New Jersey
Relocation Solution
14-12 River Rd, Fair Lawn, NJ 07410 Fair Lawn, New Jersey USA

Relocation Solution relocation solution, moving, moving companies, moving trucks, moving rental, nj moving, nj relocation solution, nj storage Fair Lawn New Jersey

*REBUTTAL Owner of company: To whom it may concern..

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When searching for a moving company to pick up our furniture from our rental apartment and move them back to our house we used to service at movingdiscount.com to get quotes from different services in the area. One of the companies we talked with was Relocation Solution, which at the time seemed like a good solution. The person we spoke with on the phone was nice and they had a very competitive price compared to the other companies we talked with. However... this soon turned into one of the worst experiences I've ever had with a business in my lifetime!

My Experience with Relocation Solution

While this job was original planned and quoted to take only a few hours, I would end up getting nickeled and dimed for various charges in addition to paying for the transportation of the drivers and their vehicle all the way back to their headquarters which was nearly two hours away. In addition to these troubles, there is a whole list of reasons why you should never use or waste your time getting a quote from Relocation Solution in Fair Lawn, NJ.

Moving Truck Arrives Over an Hour Late

The fun started off when we were told that the Relocation Solution movers would arrive at a specific time, yet they showed up over an hour late. I was also thrilled to see that they left a bunch of packing tape and garbage at our original location as well.

Nickled and Dimed to Death

Once the moving team did arrive I was faced with a ton of documents to sign, which included costs for tape, blankets and moving any additional items in the house. Rediculous fees for moving simple items like small boxes and tvs when the truck was only portionally filled.

Movers Stopping for a Break on the Way to House

If you think getting nickled and dimed to death by a company is nothing new, how about having the moving team stop at a rest stop for 20+ minutes on the way back to your house. I know it took this long becuase I followed behind them through the whole process. When paying movers on an hourly basis, this is just a huge slap in the face and getting screwed over once again.

Movers Yelling Right in My Face

To make matters even worse, once the Relocation Solution movers arrived back at the house they wanted to go over all of the documents and pricing again. Instead of talking professionally and going over everything, the Relocation Solution mover got in our faces, started yelling and was calling us stupid.

My Contact Kept Delivering Dead Promises

One of the biggest problems with Relocation Solution movers is the contact that I had to work with on the phone. When I initially called to setup my moving with this company, the person from Relocation Solution said I would have the movers on a time basis and never said anything about having to pay the drivers for the transportation time back to headquarters AFTER they left our house.

In addition to all of the other incorrect information that was provided by the Relocation Solution sales rep, I continued to call them through out the day to keep them updated on how horrible the experience was. They said if it was up to them they would remove the upcharges and work with me, but it had to be discussed with the Relocation Solution manager. I was then told the manager would call me back within the next 30 minutes.

Relocation Solution Manager Never Called Back

Guess who never called? Of course, I never heard from anyone at Relocation Solution again. I would expect no less from this horrible moving company that offers no support or care for their customers and are only in this business to make money and move on to the next customer while leaving a wave on unhappy customers in their wake.

Stay Away From Relocation Solution

The bottom line is that if you are ever looking for a reliable moving company, you need to stay away from Relocation Solution in NJ as far as you can. You will get no support from them and will only recieve broken promises and possibly a horrible experience like I have laid out for you above.


This report was posted on Ripoff Report on 05/23/2013 11:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Relocation-Solution/Fair-Lawn-New-Jersey-07410/Relocation-Solution-relocation-solution-moving-moving-companies-moving-trucks-moving-1053479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

To whom it may concern..

AUTHOR: Relocation Solution - ()

Since the name James Thurmond does not appear in any of our records this response will be addressed to the overall public. The majority of Mr Thurmond’s claims are absolutely true. We will go over them in a minute. Let me start by addressing the fabrications.

Mr Thurmond claims we left garbage at his residence. That is completely untrue. We have designated dumpsters at our warehousing facility with allotted time at the end of every day to clean out the trucks.

Now on to the truth. Mr Thurmond is upset over the fact that there was an additional charge for packing materials. he claims we charge extra to move every item. While we do not bill by item on local moves, we do require all fragile items to be properly packed. This includes tv's, glass, marble, mattresses, etc. Our asking regulations are always divulged over the phone, they are in bold letters in our emailed quotes, and is the headlining sections in our terms and conditions section in the contract. We did no offer you an all-inclusive full packing rate sir. Nor did we tell you packing materials would be included. We specifically told you in advanced what items would be needed and recommended your purchase them prior. Sir we are not Craigslist movers. We are a professional, high end moving company. We are fully licensed and insured. In order for your belongings to be covered by our insurance they must be properly packed. This is our company policy. This is company policy for every professional moving company. If you plan to move without having your fragile items packed we recommended you look to other sources for your labor. We will not ruin our reputation with damage claims that could be easily avoided.

Mr Thurmond is also very correct about being billed for transportation time from his drop off back to our warehouse. This is known as travel time. It is billed as an one hour minimum on all jobs and is used to cover gas & millage for the job. Once again, thoroughly explained over the phone and in contract and once again, industry standard.

The main issue I have to address is our tardiness. Yes we were an hour late. This was an afternoon job. The morning appointment took longer than expected. We are in a very busy season but this is no excuse. I humbly apologize.

Dear Mr Thurmond, I am greatly sorry there was any inconvenience with your move. We strive to make every customers move go as smooth as possible. That is why we go through great lengths going over all company/industry policy and procedure over the phone, through email, and face to face. Thank you for your business.

 

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