• Report: #723466

Complaint Review: Remedy Roofing TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Remedy Roofing's commitment to quality, continuing education & dedicated customer service team, brings Remedy Roofing to consistently deliver best roofing system available in industry. Remedy Roofing provides complete roofing services for residential & commercial projects throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, & across America.

  • Submitted: Thu, April 28, 2011
  • Updated: Thu, April 21, 2016

  • Reported By: B Littleton — Prosper Texas United States of America
Remedy Roofing TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Remedy Roofing's commitment to quality, continuing education & dedicated customer service team, brings Remedy Roofing to consistently deliver best roofing system available in industry. Remedy Roofing provides complete roofing services for residential & commercial projects throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, & across America.
Prosper, Texas United States of America

Remedy Roofing TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: Remedy Roofing is committed to customer service. Remedy Roofing's customer service team in place to answer any questions, address any concerns.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Remedy Roofing pledges to always resolve any issues: feel safe, confident & secure when doing business with Remedy Roofing, recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Remedy Roofing for its full commitment to quality customer service.

Ripoff Report's discussions with Remedy Roofing have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Remedy Roofing listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Remedy Roofing's principal, Mr. Greg Arnim, has informed us that his companies reputation thrives off of his clients receiving the best customer service possible. [continued below]....
..... Mr. Arnim feels it's critical to listen to his clients and respond accordingly. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Remedy Roofing truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness the employees show us. They are serious about meeting commitments, and deliver on their promises.”


Remedy Roofing is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Greg Arnim during an onsite inspection held by a third party verification company with no biases toward Remedy Roofing.

Remedy Roofing is a, "full service commercial and residential roofing company. We primarily deal with aiding homeowners with replacing their roofs due to storm damage." Outside of storm damages repair their services include but are not limited to: new construction, gutter installation, inspections, and energy efficiency consultations. Remedy Roofing provides this impressive amount of services throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, and across the nation.

Most of their leads are developed through various forms of marketing, "we acquire leads through internet optimization. Online referrals such as Angie's List, Amazon, Check A Pro, fliers, newspapers, Yellow Pages, mailers, door knocking, as well as referrals from past customers." Greg Arnim, the CEO of Remedy Roofing went on to explain the typical experience a new client would receive with their company, "after we receive a lead the customer is contacted within a few hours to set up an appointment for their inspection. If the inspection yields damage necessitating that the customer files a claim with their insurance company, then an estimate is produced and left for them to give to their insurance adjuster. If the claim is approved we assist the homeowner in choosing what type of roofing system to install. We then promptly install the roof to fit the customers wants, needs, and to fit their schedule. We make sure the customer is fully satisfied through offering a third party inspection process. If the claim is not approved, the customer has the option to pay out of pocket or deny the contract." Mr. Arnim went on to go into greater detail on the sales service process, and how it is an essential element in keeping lines of communication clear between the new client and the company, "the purpose of this contact is to provide the customer a contact. Not only from outside the company that will be visiting their home, but also a contact within the sales office to aid in any additional way needed. The customer service liaison will be in constant contact not only throughout the sales process but through service, construction, and payment process.”



REMEDY ROOFING CUSTOMER CARE & COMPLAINT RESOLUTION

During the onsite interview, Mr. Arnim was asked to describe a situation where a client was not satisfied with the level of service they received, and how Remedy Roofing dealt with the complaint. Mr. Arnim went on to sate, "there was a situation where a customer was not satisfied with the level of service, the customer called to state that the sales associate was 2 hours late for the appointment." Mr. Arnim when on to describe that while this isn't a common complaint it has, "occurred in the past due to jobs taking longer than originally expected. Courtesy calls are typically provided to keep communication open with the customer. We try not to make this a general practice, however there can be unforeseen circumstances." Mr. Arnim called the customer and, "apologized for the lack of communication offering $50.00 off any needed repair or $200.00 of a roof replacement, whichever the situation entailed." The customer was happy with the offer and the personal outreach."

When asked to comment on complaints posted on Ripoff Report's website Mr. Arnim went on to assure future clients through their several accreditations and business model, "we do everything in our power to assure we have the best sales and service staff in the industry. We are accredited with the BBB and part of the GAF Master Elite program which only the top 3% of contractors qualify for. We are part of the community in which we work through charitable acts, volunteer service and residence.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Arnim stated, "we have implemented 24 hour call backs from the customer’s initial contact. We also now provide a third party inspection to ensure customer satisfaction.”

Remedy Roofing is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Arnim further explains by stating, "anytime a company can be a part of a program which benefits consumers as a whole, it provides the companies in general with a group of companies they can trust. We strive to be part of the top or elite service provider for our industry."



REMEDY ROOFING / STATEMENTS FROM THE CEO GREG ARNIM

"I would like to thank you for doing your homework on the contractor you are about to choose. Remedy Roofing takes pride in the Excellent customer service we give. My partner, co-workers, and I, all work extremely diligently to make sure you have the best construction experience ever. Please give us a call or stop by and let us show you what makes us one of the top contractors in the nation.

We are one of the top contractors in the nation and understand the homeowner and business owner have a choice in the contractor they choose. Please take time to review our site, learn about our products, and meet the people that will be managing your account. Remedy Roofing's 's team has expressed that they are very confident when it comes to tackling any roofing project. Give them a call today! Remedy Roofing takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Remedy Roofing provides a very positive, safe environment to work. Suggestions and improvements are encouraged by Mr. Arnim and he truly listens to our ideas and provides great opportunity to flourish."" Ripoff Report was pleased to learn that Remedy Roofing's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”

REMEDY ROOFING – ACCESSING ROOF DAMAGE AFTER A STORM

"After a powerful storms hits many homeowners are faced with serious damage to their homes and more specifically their roofs. Thunderstorms, hailstorms and rain can cause debris to fall onto the roof and can even tear shingles from your roof.

If you suspect that your roof has been damaged by a storm, it’s important that the proper protocol is followed for insurance and safety reasons. First you can check for leaks or water damage by checking the attic for any water stains on the ceilings or walls.

Also, check the ground around your house for any debris such as missing shingles or metal pieces. This is a good indication that the roof has been damaged and that a professional needs to be contacted to fully assess the situation. It’ very important that this be completed by a roof inspection company so that the proper steps are taken in case an insurance claim needs to be filed.

A storm can also cause visible bruising or wear to the roof shingles along with damage to gutters, striping seals and other components to your roofing system. Depending on the severity of the storm your home could also have structural damage. This is why it’s important to proceed with assessing any damage with extreme caution.

If you do have damage you will need to contact your insurance agent and determine how to proceed with filing a claim. Keep all receipts for all work completed by professionals and yourself to include when you file your claim. While this can be a stressful time for homeowners a professional roofing company can assist you in the steps necessary towards repairing your damaged roof.”



REMEDY ROOFING – ROOFING TIPS FOR THE FALL SEASON

"With cold weather right around the corner, it’s time to take a few preventative steps that will ensure that you’re not a victim to excessive energy costs or damage this winter. It’s recommended that roofs are inspected twice a year; once before winter and again in the summertime. The beginning of the fall season is the ideal time for a roof inspection; this is typically before all of the leaves have fallen or a heavy snowfall has occurred.

Here are few steps that you should be taking this fall season:
  • Complete a standard roof inspection which involves an examination of the roof system and all roof components which includes parapets, skylights, rooftop units, copings and seams. Hiring a professional to perform this inspection will give you the peace of mind that everything has been inspected thoroughly.
  • Even after your roof has been properly inspected, it’s also important to check your roof for dirt, debris and leaves that may have collected in the drains, scuppers and gutters. Keeping an eye on this throughout the fall season will help avoid damages that are the result of blocked drainage.
  • You can also prevent costly disasters by trimming any dead tree limbs, large branches or trees that are leaning towards to the house. Once winter arrives the weight of snow could result in these trees, branches or limbs falling onto the house and causing damage to the roof.
Roof inspections are one of the many responsibilities that come along with home ownership and should never be ignored or avoided. Taking the time to ensure that your roof is prepared for the winter season will avoid any costly repairs or further damage to your house.”

STATED IMPROVEMENTS FROM REMEDY ROOFING

Remedy Roofing recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.









In summary, after our review, which included discussions with Mr. Arnim, Ripoff Report is convinced that Remedy Roofing is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

Remedy Roofing Remedy Roofing will lie about everything and they push you till you pay them for bad work Prosper, Texas

I met with Remedy Roofing two weeks ago and they told me that they were local in Mckinney.  I signed the papers with them and asked them to take care of my house and roof.  They sounded great and told us they would get the windows boarded up. 
I had to call 3 times before they showed up to do that.  When they got there, I asked what took so long and they said cause they just got there from Houston.  I asked why they didnt send someone from Mckinney and they said they were from Mckinney. 
That was the first lie.  I started researching them and found multiple complaints on the BBB and on Rip off report.  I asked them to please not come back as they had even lied about being in business in Mckinney since 2005.  They said they would but that they had a contract with the insurance company to do the inspection.  I was told that they were professionals at that and they would not charge anything to do it. 
The insurance company showed up and saw Remedy Roofing and after talking with them for some time I found out that there was no contract between the insurance company and Remedy Roofing.   I immediately asked them to leave.
They left but the next day they came back and told me that I owed them money for repairs and for their other work with the insurance inspector.  I told them they should leave and they told me they had a right to be there and they would lean my property.  They did nothing but threaten me and my mother.  I almost went to blows with them when they called my mother a liar and accused us of trying to get out of our contract. 
I dont want them on my property again.  I will let everyone one know that they are a bunch of high pressure salesmen that lie about everything.   Now I have a supposed lawyer that calls and threatens to sue us for breach of contract.  We just dont want to deal with them.  I paid them $400 to leave us alone.  Please report them to everyone.
I hope they never sell another person in Texas.
 

This report was posted on Ripoff Report on 04/28/2011 11:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Remedy-Roofing-TRUSTED-BUSINESS-Ripoff-Report-Verified-Safe-businesses-you-can-trust-Remedy-Roofings-commitment-to-quality-continuing-education-dedicated-customer-service-team-brings-Remedy-Roofing-to-consistently-deliver-best-roofing-system-available-in-industry-Remedy-Roofing-provides-complete-roofing-services-for-residential-commercial-projects-throughout-Texas-Colorado-Oklahoma-Louisiana-Kansas-across-America/Prosper-Texas-75071/Remedy-Roofing-Remedy-Roofing-will-lie-about-everything-and-they-push-you-till-you-pay-th-723466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Remedy Roofing TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Remedy Roofing's commitment to quality, continuing education & dedicated customer service team, brings Remedy Roofing to consistently deliver best roofing system available in industry. Remedy Roofing provides complete roofing services for residential & commercial projects throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, & across America.

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#1 UPDATE Employee

Remedy Roofing Responds again

AUTHOR: Remedy Roofing - (United States of America)

We do not have a customer  by this name.  This sounds like a competitor doing everything they can to tarnish the great reputation we have worked extremely hard to build.  Everything stated in this report is false.  Please check our credentials for yourself.  Ripoff Report is a place to post anything you want about a company.  These postings could possibly tarnish our reputation, unless we inform the public about how Ripoff Report works.  We have copied and pasted a few paragraphs from their website.  If this is a legitimate claim, then the consumer should post a legitimate name so I can address them with the utmost respect.  My business is run extremely efficient and I will not tolerate these false reports.  Ripoff Reports explanation on how to address false postings is pasted below
 
 If you are a business with one or more reports filed against you, you can make it right. If handled correctly, Ripoff Report(s) filed against you can actually help improve your credibility and reputation. We offer you the opportunity to file a REBUTTAL to any report. (See the RESPOND rebuttal box at the end of the specific Ripoff Report you wish to comment on). Every company receives complaints, but how they handle those complaints separates good business from bad business.

If you want to do more than file a rebuttal, you might consider using Ripoff Reports VIP Arbitration Program. The arbitration program gives you the opportunity to prove that the report about you is false.

We developed the program in response to phone calls and emails from businesses like you -- those who have worked hard to create a good reputation and are having that reputation unjustly tarnished because of a false posting on Ripoff Report.

Because Ripoff Report has never had the internal resources to investigate reports that a business claims is false, it has always permitted the subject of the report to file its own, free, rebuttal. But some of you feel that is not enough. You have asked for more. You want the ability to prove it is false. You want an independent investigation. Perhaps most importantly, you want the false statements of fact removed. We listened to your concerns and launched VIP Arbitration in response.

Here s how it works. We have contracted with private arbitrators who have extensive experience, including experience as judges in court. Once the program builds momentum, we will add other highly qualified arbitrators to our panel. You submit a written arbitration statement identifying the false statements in the report, or explaining that the report was posted by a competitor pretending to be a customer. You are also given the opportunity to support your position with documentary evidence and/or sworn affidavits. There is a filing fee of $2,000 to pay for the arbitrators time and for administration of the program. The author of the report is then given the opportunity respond and you are given the opportunity to reply.

The arbitrator then reviews all of the submissions and renders a written decision. In the event that the arbitrator determines that the Report is true, there will be no updates or changes to the website. If the Arbitrator finds that statements in the report are false, the title of the report will be updated, posting this phrase BEFORE the original title: Notice of Arbitrator Decision: A neutral and independent arbitrator has determined that the following Report contained one or more false statements of fact. The false statements have been redacted. The arbitrators decision will be posted in its entirety after the title and before the original content of the report. Any statements of fact that the arbitrator determines to be false will be removed from the original report.

If you think this program may be right for you and you would like more information, click here to request a copy of the complete rules and an arbitration agreement. arbitration@ripoffreport.com Another option is the Corporate Advocacy Program. Businesses that want to make a real difference should read about the very successful, groundbreaking and innovative program that both businesses and consumers are raving about. This program is a way businesses can turn negatives into a positive. Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program is a program that benefits the consumer, assuring them of complete satisfaction and confidence when doing business with a member business. For more information, visit our Corporate Advocacy section



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