Hello, My name is Joe I am a 19 year old high school student who went to toyota of lewisville on june 15, 2008, my parents and i traded in my 1978 Chevrolet C10 silverado pickup truck in on a 2008 Toyota Corolla CE with about 4100 miles on it. when i arrived two salemen approached mytruck and began asking me what i was looking to trade in my truck for, i said that my mother and father were on there way and that i did not need any help, the men persisted until i went over to my mother who had just gotten out of the car with my father, they drove another vehicle,
then after we had entered the building my parents asked to speak with wendell byrd, the online salesman who was going to show me a brand new yaris, we waited about ten minutes and one of Mr. Byrd's colleagues, Chris Garcia said he would help us. while we were waiting before Mr. Garcia introduced himself, my mother pointed out to me a car in the ad posted a 2008 Corolla, the car depicted was a blue S model, then Chris escorted us to the Blue Corolla, it was actually a blue CE, with an aftermarket sunroof an a damaged front bumper.
i enetred the vehicle and started it, cold ac, which my truck did not even have, a sunroof, cd player, moonroof by Webasto, and power steering. after we looked at the yaris which was too small for me i inquired about the bumper, Chris assured us that the bumper was safe, and that the car's SRS airbags were not deployed. we got a carfaxreport and the car seemed clean. so we agreed that i wanted that car. at first, my parents wanted to put me on the note to build up my credit, chris said afterchecking that if i was placed on the note that we would be charged 8.9% interest, then as my dad and i were waiting for a finance manager, chris said we could place me as the cosigner and lower the interest rate to 6.9%, we agreed.
then in the finance office with dwayne davis, Davis raised the interest to 8.9 and then overcharged us on the total price of the car. it was marked 12,990 i believe, and it should have only come out as about 14,990 maybe a few hundred more, but Dwayne charged us over $16,000 for the car, my when my dad mentioned the mistakes, dwayne made exscuses. then after i got home a few weeks later, we discovered toyota of lewisvilehad tried to sell the loan, and cancel my roadside assistance plan to give my dad and i 245 dollars, the loan is nowat texans credit union who has been great to us, but when my dad tried to cantact Davis about a letter staing that my titanium travel plan was canceled, he was furious.
when he tried to contact davis, davis did not return any of his calls for a few days. then when my dad spoke with the manager of the dealership, the manager blamed my father and i for the mistakes and said my dad and i were foolish to sing the papers and when my dad asked if the manager was calling us fools the man said no but my dad said that that was indeed what the manager meant, and to just agree and we will never shop trhere again, them manager only avoided my dad.
later when i took the car in to get my plates, the parts and service department literally avoided me and people walked away from me when they were supposedto help me. then on January 2, 2009, i raised the car on jack stands as i am an automotive technology student at Dale jackson career center, i raised the car how my teacher Tony Marino had taught me and placed it on jack stands. the bumper support which is solid steel normally 2-3 inches thick, is crushed in on the passenger side and should have caused my airbags to deploy, not so, the metal piece is rusted and i believe i should be able see at least for the airbag sensors on the bumper, they are not at all visable,
i am concerned they airbags my not ork properly and want Toyota of lewisville to know how sickening it is to do this to someone of my age, i am working hard enough as a cashier at Tom Thumb on Justin road in Flower Mound and i have noextra money to fix my car and i want everyone to know what rotten people work for this dealership i know how to treat customers, i will never and have never treated my customers in this manner. SHAME ON YOU TOYOTA OF LEWISVILLE! YOU ARE ROTTEN CROOKS!
U.S.A. Click here to read other Rip Off Reports on Toyota Dealers and Products