• Report: #768789

Complaint Review: Reno Mazda Kia

  • Submitted: Tue, August 23, 2011
  • Updated: Tue, October 02, 2012

  • Reported By: Jessie — Nevada USA
Reno Mazda Kia
Internet United States of America

Reno Mazda Kia Dolan Automotive Group They are misleading & the GM is rude! Read your contract carefully they sneek in extra fees in! Internet

*Author of original report: "Christian"

*Consumer Comment: Warranty Info

*Author of original report: At least Your Honest

*Consumer Suggestion: Spot Rolls and Bank Fees

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We went in to buy a car they refused to sell us the one we really wanted we ended up getting talked into another vehicle.  We even offered extra money down for the one we wanted they said no.  We were up front with them from the beginning with everything letting them know my husband worked at a temp agency because we didn't want to have to bring the car back later.  They told us " we don't put people in a car unless we know the deal will go through".  When we went in to sign the contract we saw they were charging us for a warranty that we were told came with the car and they also bumped the sales price up $1000+.  When we asked about it they basically said the bank that approved us was requiring this info because we had problem credit.  That was on the weekend so we waited till Monday when the bank was open and contatced them they said the warranty was added because the car had too may miles for the year it was not because of our credit.  They also told us that $1000+ was charged to the dealership and they should not be charging that amount back to us.  When we called and spoke to the GM/Owner he was very rude and unprofessional and went on about how we were lucky to get the car and he never would have approved the deal for us instead of trying to resolve the issue of extra fees.  Then after a week of having the car we were told to put more money down or return the car.  Thank God we did not have the additional money to put down so we returned the car.  When we reported them to BBB they responded with a lie and didn't even sign their name to the reply because they know they are bogus.  They tried to say we gave them false information which is a lie they just wanted to cover themselves.  We will never purchase a vehicle from Dolan Automotive Group again!  We went to them because of their name and boy did we get proved wrong they are shady!  I urge anyone and everyone stay away from them unless you want to get ripped off! 

This report was posted on Ripoff Report on 08/23/2011 02:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reno-Mazda-Kia/internet/Reno-Mazda-Kia-Dolan-Automotive-Group-They-are-misleading-the-GM-is-rude-Read-your-con-768789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Reno Mazda Kia

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

"Christian"

AUTHOR: Jessie - (USA)

You obviously know nothing about being a Christian and it would be good for you to learn.  I don't waste my time lying about stuff especially like this.  The dealership is the one that said the bank would only finance us with a warranty!  Bogus yeah I thought so too, but that is what the finance guys told us was required for us to buy the car.  And how do you figure we are trying to get money I'm not sueing them!  I am merely warning other consumers of the experience we had with them, and as far as poor credit goes a ton of people have it now in this economy so you are speaking to the general population.  Don't judge people you don't know.  As far as I am concerned your "opinion" means nothing, as long as other consumers are fair warned of the experience they may have there, especially with less desireable credit; than I have acheived my goal on Rip Off Report! 
Respond to this report!
What's this?

#2 Consumer Comment

Warranty Info

AUTHOR: Darrell Seach - (United States of America)

Maybe you are confusing who you spoke with. There is NO legitimate bank or finance company that would tell a customer they HAVE to buy a warranty. Is it a good idea, sure as long as it's a reputable warranty company, but there is no way any bank told you that it was neccesary to buy a warranty. If they did, you need to report the bank to this sight as well as the attorney generals office. btw, as far as being "Christian", I've meet quite a few who will lie through their teeth to make an extra dollar. I'm NOT calling you a liar, merely pointing out a FACT that "honesty" has nothing to do with what church you go to.
Respond to this report!
What's this?

#3 Author of original report

At least Your Honest

AUTHOR: Jessie - (USA)

Had they told us upfront they fees would have been added that would have been a different story it would have been our choice to accept the fees by purchasing the vehicle we were not given that choice.  As far as being told we had to add the warranty because the mileage was high, that IS TRUE,  I am a Christian and I have no reason to lie.  My sister had problems with them in the past I just figured after a few years things would have been different but they weren't.  The salesman we dealt with, Pete he is awesome and I would buy a car from him in the future as long as he didn't work for Dolan!  When The Owner called he was very rude and made the experience worse for us, had he handled things differently there would be no Rip Off Report from us anyway.
Respond to this report!
What's this?

#4 Consumer Suggestion

Spot Rolls and Bank Fees

AUTHOR: Darrell Seach - (United States of America)

It sounds like what happened to you is actually very common in sub-prime financing. I have over 20 years in the business and I am not and have never been employed by Tommy Dolan. I do, however, know a lot of the people who are and have worked for him and most of them are very honest people. I do not know the conversations you had with the "manager" but I do know that if you have bad credit, ALL banks and finance companies charge acquisition fees. These fees can range from less then a hundred dollars to literally THOUSANDS of dollars. Did the bank lie when they said the dealer can't charge this fee? NO, however, what they didn't tell you was that the dealer does not have to honor any special pricing if there are bank fees involved. I personally make it very clear to anyone who has bad credit that whatever fee the bank charges to process that loan, it will be added to the price of the vehicle. If i'm selling a car at an internet price that only might have a few hundred dollars of profit, I am not going to lose money because of YOUR credit. This problem generally arises when salesman are to weak to just tell the customer upfront that special advertised prices are for CASH or EXCELLENT credit buyers. Your story starts to lose credibility when you state that a bank told you the vehicle had too many miles and HAD to have a warranty to purchase the contract. No bank can force ANYONE to purchase a warranty to purchase a vehicle, that is completely illegal and any finance guy that's still using that tactic would be fired at most stores.  
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X