• Report: #286791

Complaint Review: Renovation Experts / Leads.com

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  • Submitted: Mon, November 26, 2007
  • Updated: Fri, January 11, 2008

  • Reported By:Pensacola Florida
Renovation Experts / Leads.com
leads.com renovation experts.com Internet U.S.A.

Renovation Experts / Leads.com sold me construction projects leads that had been completed Internet

*UPDATE Employee: Renovation Experts / Leads.com gave free service for one year to this contractor

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Renovation Expers/Leads.com is selling leads to Contractors that are old and completed. One of the leads was bogus. The 2nd day after paying them 180.00 with my credit card, I called & informed them of the situation, gave them the lead #'s and asked for a refund. The representative told me the account would be pro rated for 1 month and still kept the full 180.00 payment.

They are still sending the same leads that I told him to remove from his system as they had been completed. I got a duplicate 2 weeks later.
Any contractor or builder that is looking for work, don't give your money to Leads.com or Renovation Experts. They do NOTHING!!! This company definately is a Rip off.

Pensacola, Florida

This report was posted on Ripoff Report on 11/26/2007 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Renovation-Experts-Leadscom/internet/Renovation-Experts-Leadscom-sold-me-construction-projects-leads-that-had-been-complet-286791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Renovation Experts / Leads.com gave free service for one year to this contractor

AUTHOR: Renovationexperts - (Canada)

RenovationExperts/Leads.com receives a request from a homeowner via the internet or telephone looking for contractors in their area to complete their home improvement project. Once we have received their contact information and project details, it is sent out to our network of contractors who then have the chance to accept the project if it looks like something they are interested in bidding on. We book up to four contractors per job. In the meantime, a team of Openers attempts to call each project we receive to verify the details and contact information given to us. Once we have spoken with the homeowner, we re-send the lead with any updated information we get from them. Therefore, contractors can and will get the same project twice and a few days old, but with updated details from the homeowner.

In the lead referral business, it is a first come, first serve industry and a number of our homeowners are looking to have their project completed within the first few days of submitting their project, so our contractors have to be able to attempt to contact the homeowners as soon as they get the contact information. There are times a homeowner will accept a bid from the first contractor they speak with, even though we recommend they talk to between three and four contractors. We cannot guarantee that the homeowner won't look through the YellowPages to find more contractors.

In this particular case, the contractor was charged for the first month of service, in which they received seven leads but the contractor did not feel that this was a sufficient amount for the price paid. It was decided between the contractor and area rep that the contractor would receive the service for free until they were satisfied. After one year of free service and 40 leads, the area rep tried contacting the contractor to re-evaluate the pricing, to no avail. The account was then terminated until five months later when a new contract was signed at a new price-point - $180. In those two months, this contractor accepted 20 leads.

Each contract signed by a contractor states that we must have 30 days' written notice of cancellation. If a contractor decides to cancel part-way through an invoice period, the following invoice is prorated to reflect the length of the next invoice, their service continues until those 30 days have expired.
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