The benefits plus program is bogus. For over a year, i paid into that program and when i needed it i was told i was ineligible. .
Let's begin. I was laid off from my job on August 19, 2008. I called Rent a Center the previous day and explained my situation to them. I was informed that i could apply for the benefits program to help with the payments but i had to pay in full through the following week. We went over the requirements, which I was told I met every single one from length of employment and account status. So i explained to the employee that i had one more paycheck coming after this one and i needed the help asap. We agreed that i would come in the store on that Friday. Well, here is where the BS begins. I went in used the last bit of my savings to pay what they wanted. the employee opened this black book for five minutes and then told me i was ineligible because i didn't file for unemployment. Well, i explained to him that i applied that morning but it is a process and it could take up to a month to get my final determination. He explained to me getting an answer from rent a center could take up to 30 days. So he said he would get me an extension until i got a notice from unemployment. About the third week in september i recieved my notice from unemployment about my eligibility. I called rent a center immediately and informed them. I spoke to an employee named Rob (by the way he is incompetant). He said i wasn't eligible because my account wasn't paid in full. Basically, i got nothing. Oh yeah, Rob was the one who got me the extension. I will admit i fought with them for a while over the merchandise which consisted of kitchen table, stove, tv and ps3. During this time, i was robbed. I don't live in the best part of beaver county. Not only did they take the ps3 but they took 1/2 my dvds, my psp, dvd player (which wasn't a $30 item) and several of my son's electronics but now they are trying to get me to return the item or they are taking me to court and suing me for theft. Explain to me how i can return something I don't have?
Also in august my original ps3 broke. The hard drive burned out. It took them almost a week to replace it and it would have been longer if i didn't call 9 stores to see if they had one(meanwhile they were expecting me to pay for it). I went to the Mckees Rocks store to pick it up myself because it would have been three more days waiting if they had to deliver it. a woman in there told me to send it back to sony which i did under rent a center's information which i also did. rent a center came to pick up the receipt as well as a payment for $120 and called me claiming there was no receipt and only $77. thats crap and guess who was the employee who picked up the stuff. . . you bet, rob.
They are still making threats but i have retained an attorney. they have violated the contract as well.