For the second time a Rent a Center Employee named Chris, came to the home. Our payment was due but it was around 11:00 am. They are open until 6:00 pm. I told them that I would pay the day before and did not. Nevertheless, it was really not due the day before.
We were late a couple of weeks ago and again this Chris came to the house, the same day it was due. Still not late.
He pressured our son, 16 when we were not home about coming into the home. Still the payment was not late until after they closed that day. Chris told our son that he had to come in the house. He told them NO! Chris told him that he had to tell us to call them and that we owed them money.
Today, since I did not pay yesterday, and did not answer the phone when they called at 9 something this morning, Chris shows up at our home again. Pressures our 20 yr old into letting him in the home. Our son said NO! Chris said,"What you don't trust me? Do you think I am going to steel something?" Our son said, "No I don't trust you and your not coming in the house". Chris then told our son that he would call the police and have them make him let him in.
I called the manager after getting a message from our son and asked him why they would threaten a kid with the police? He was not explained that the police was to make sure that they did not take anything that was not RAC's. I asked if I could have until 4 pm to make the payment and was told NO, So they gave me until 2pm.
This is the problem:
1)They threatened a child, even if they are 16 and 20 they are not the homeowner or on the account.
2)They discussed the account with someone other than the spouse. AGAINST Company Policy.
The next time they pull this crap, I am going to file a report for threatening a minor, and invasion of privacy, due to discussing the account with someone that is not the account owner.
Do I have grounds for doing so? Discussted!