- Report: #1072937
Report - Rebuttal - Arbitrate
Complaint Review: Rent A Center
Rent A Center2705 61st St Galveston, Texas USA
Rent A Center RAC Debit Card Fraud Galveston Texas
*General Comment: To sum up...
*General Comment: Let me see if I get this straight...
*UPDATE Employee: Hi there...
*Consumer Comment: Is there any contract
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I have been doing business with them for a few months now and only late once... when I was on vacation for a week. When I returned I had 100's of missed calls, voicemails, etc and found out they contacted my best friend who texted me saying rent a center has been calling him. They even told him I was behind on my payments which I believe may be illegal. I explained I was going to be taking another week off soon and not to worry next time. They wanted me to set up auto-debits but I declined because my check is USUALLY deposited on Friday, but not always. I'm not taking the risk of having an overdraft fee when making the payment on Monday is an option. They understood and it's business as usual until Saturday, August 3rd. I got out of the ocean, went to my car parked on the seawall, checked my phone and saw I missed a call from them, had a voicemail from "John there at Rent A Center letting me know my account came due today," AND recieved a text alert from my bank stating I had a $127.52 charge. The time stamp on my iPhone shows it was minutes after the missed call. I was pretty sure they ran my card without my permission but I opened my Chase app to be sure and there it was in plain english, "127.52 pending to Rent A Center." Now I can't say for sure John is who initiated the charge but I do know that someone representing Rent A Center committed FRAUD. They do not have my permission to automatically make payments and never will. Thank you for reading my RAC rip off report and thanks in advance for anyone who can offer input to help me out with this matter.
This report was posted on Ripoff Report on 08/04/2013 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Center/Galveston-Texas-77551/Rent-A-Center-RAC-Debit-Card-Fraud-Galveston-Texas-1072937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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