• Report: #979820

Complaint Review: Rent A Center

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  • Submitted: Sun, December 09, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: Duane — Indianapolis Indiana United States of America
Rent A Center
4401 E. 10th, St. Linwood Square Indianapolis, Indiana United States of America

Rent A Center Refuse to fix product "THEY" broke Indianapolis, Indiana

*UPDATE Employee: Hi I work at RAC

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Our personal fridge quit working. Went to RAC to get a new one. Upon delivery, RAC employees were to incompetent to get the doors off of refrigerator, to fit it through our front door. When they froced it through our door, it tore the ice maker/water dispenser off the refrigerator door. For 2 months, we have been paying for this broken fridge, & waiting for our new parts to repair this item. Recently, we were told by RAC, that our refrigerator would "NOT" be repaired. According to RAC. it was "OUR FAULT" the fridge got broken. Why?? Because we needed it that day. What does the "DAY" I need it on have to do with their incompetence to remove a refrigerator door???? So according to RAC, we must continue to pay for said broken fridge, or just be out our funds, because they refuse to transfer our paid funds over to a different unit. PLUS. They claim that "WE" will pay all damages to the refrigerator caused by "THEM" & any & all costs for repair even if we return the item.

This report was posted on Ripoff Report on 12/09/2012 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Center/Indianapolis-Indiana-46201/Rent-A-Center-Refuse-to-fix-product-THEY-broke-Indianapolis-Indiana-979820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hi I work at RAC

AUTHOR: JanaReed - (United States of America)

Im very sorry to hear about this. We always want to make sure that we properly install and repair all items in a timely manner. What you described is certainly not how we want our repairs to be handled. Please give our Customer Care Team a call at 1-800-422-8186 and well try to work with you to make this right. Thanks.
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