- Report: #970575
Report - Rebuttal - Arbitrate
Complaint Review: Rent A Center
Rent A Center2010 N Richmond Ave McHenry, Illinois United States of America
Rent A Center Offered terms up front then recanted and increased the price McHenry, Illinois
*UPDATE Employee: Hi I work at RAC
This time the guy on the phone said he was the manager, and if I purchased the table and chairs within this third month, I could purchase it at a reduced price. I said ok and one week before the 90 days were up, I called the store and asked to speak to the Manager, Brian. The girl who answered the phone said that Brian no longer works there. When I told her I want to purchase the furniture I have, she quoted me a much higher price. I told her that Brian quoted me a lower price and she told me that is exactly what Brian was fired for.
In the days following, I have lodged a complaint with their corporate center, promised a call back from the District Manager named Cornell Perry who has yet to return my call, and I am getting harassed daily from different callers from Rent A Center wanting to know if I am going to make my monthly payment. No one has noted my account and each caller is surprised to hear that I have been in dispute with the balance and terms.
I have asked them to come pick up the furniture and that I want nothing else to do with them. They still have not come to pick it up. Their new store Manager, Tony Ugaste, is completely incompetent and not capable of making a simple decision to offer me the furniture at the promised price or give any discount or do anything to make it right. I do not need the table, I do not have bad credit, I was simply using their service out of convenience for the holidays only. I will never work with this store again. They are in disarray. They need leadership!
This report was posted on Ripoff Report on 11/17/2012 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Center/McHenry-Illinois-/Rent-A-Center-Offered-terms-up-front-then-recanted-and-increased-the-price-McHenry-Illin-970575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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