- Report: #1116074
Report - Rebuttal - Arbitrate
Complaint Review: Rent-A-Center
Rent-A-Center1527 N. Salisbury Blvd. Salisbury, Maryland USA
Rent-A-Center The Manager, Jeff, and his entire staff, and the District Manager from their home office. Completely ignored every customer service issue we had. Salisbury Maryland
*Author of original report: Talk is cheap
*UPDATE Employee: RAC Employee
*Consumer Comment: Which is it?
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For 3 or 4 months, my wife and I rented 3 items from Rent-a-Center. In that time we had 3 or 4 customer issues. Immediately,we wuild call, and after explaining that particular issue, we were always told - not to worry - I'll take care of it - and call you back before the end of the day. We always tried to call first thing in the morning to give them time to respond.
After several days, we would have to follow up. Never did we ever recieve a phone call about our issues. Then hen e did come in, nobody would take the blame, and only in one case were things solved to our satisfaction.
The straw that broke our backs was when we were treated very rudely but the store manager and I was called a liar. At that point, I contacted their corporate office by email and a phone call to resolve everything . I was told the district manager ould call back within 24 hours which he did. Unfortunately, I could not take his call, but I called back and left a message, apologizing, and that I was still waiting for his call. 10 days later, I had to go into the store to resolve everything myself.
Rent-a-Center's customer is nonexistant. We did consistantly get phone calls from them Five minutes after the store opened on the day our payment was due, or when they ere having a special event sale.
They were only interested in getting a contract signed, getting you out the door, and then bugging the heck out of you when the payment was due.
Another tactic they used was to never have the same person call, so you never who you were dealing with.
This report was posted on Ripoff Report on 01/16/2014 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Center/Salisbury-Maryland-21801/Rent-A-Center-The-Manager-Jeff-and-his-entire-staff-and-the-District-Manager-from-thei-1116074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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