My troubles with these companies began shortly after purchasing furniture from them. In the beginning me and my wife went to our local Gardner White to look for furniture. Because of our current financial struggles we were in need of good priced furniture and noticed that this particular Gardner White had a RAC in it's facility. We thought this was great, we could make payments and have time to pay off our furniture and get beautiful furniture. Too bad it was too good to be true.
We bought this furniture "a 3 piece living room set" The total amount was $3,195.29 and we would pay a monthly payment of $150.45 a month for 22 months. We did that, AND paid it off in less than a month... After receiving the furniture we noticed the material look as almost it was "cracking" and it was. I immediately called the Rent-A-Center in the local Gardner White and told them about this, they stated that I was not under warranty and there was nothing they could do... I was in shock, especially after reading over the agreement and reading that it clearly stated under Warranty:" A manufacturing warranty on the property leased under this contract shall be passed on to the lessee if the lessee purchases the property ( Which I did purchase the property)
I then continued contacting them and a week later I had called and asked to speak with the rep who sold me the furniture " Michelle" the manager then told me she was no longer working at that location. I needed help so I asked the manager to help, she then said that it was up to the manufacturer of the furniture to help me, I made that call.. They stated that it was up to RAC ACCEPTANCE to help after all they were the people who sold me the furniture, and that I had not bought the furniture directly through the supplier. Back to the phone.... I made a phone call again back to RAC and asked to speak with the manager that I had last spoken to, to find out that they had no longer worked there. I thought to myself, why is everyone I had once spoke to no longer at this location? I found it strange that not one employee I had talk to was not working their anymore.
I made once last phone call and spoke to a new manager, she asked me why I was contacting so long after making the purchase. I told her everything and told her how no one I once worked with was working there. She then went ahead and said " How do I know that you didn't damage the couch yourself." Out of anger I blew up at her and told her about my endless phone calls and that not one person had tried to make things better, and how horrible the customer service has been. Also telling her that I was extremely shocked she'd accuse me of damaging my furniture "on purpose"
I got extremely tired of the costumer service I was receiving through this company and decided I needed to bring this matter up to corporate. I called corporate and left messages. A few days later I received a call from a corporate manager from Texas. This man had a total different attitude and opinion on this matter, it seemed as though he really wanted to help. He was apologetic for the poor customer service and wanted to schedule a an appointment so that people from RAC could visit my home and take pictures of my furniture that was in horrible condition. ( I thought things were going to be settled.)
The men came to my house a few days after talking to corporate and he took photos of the damage. He told me that the furniture was in awful condition and even apologized on behalf of Gardner White and RAC acceptance. He informed me he'd give the pictures to corporate and I would be receiving call back. The manager called back and said " Sorry but there could be nothing done about this." He tried saying that he could give me a lower price if I bought NEW furniture from Gardner White, I explained to him that I had just purchased the furniture and asked why it would be in this condition in the first place if it was less than a year old?" He then hung up on me.
This report sums up the horrible and dreadful process of trying to get help a company who just doesn't care.