• Report: #952224

Complaint Review: Rent a Center

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  • Submitted: Mon, October 08, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: Thomas Penda — Bethesda Maryland United States of America
Rent a Center
Briggs Chaney shopping center Silver Spring, Maryland United States of America

Rent a Center RAC Amazing treatment!!! I've paid of 3 accounts with these characters for close to 5 grand over market price but the new management is taken American greed to a new level. This one cat, i don't know if h Silver Spring, Maryland

*UPDATE Employee: Sorry to read about this...

*Consumer Comment: So, just how late were you with how many payments to...

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I'm on my fourth (yes, fourth) account with this particular RAC. Loved the previous managers which is why I stuck around. This new crop is amazingly incompetent! I'm not one to denigrate people but most of these cats need to go back to customer care training. They're really buying into the erroneous assumption that folks who use Rent a center don't have many other options. This one idiot kept repeating "this is business" and tried to lecture me! I'm off to Aarons. they have better prices, much better customer care and their monthly pay structure is much more user friendly. If RAC head honcho's are reading this I'm pretty sure y'all don't give a damn because revenue must be pretty good right now. but mark my words, bad news travels fast and at some point more and more people will realize that u guys suck big time. Aarons will pick up all the business and we'll all be on the bread line together. get your acts together and for gods sake hire intelligent people. oh yes, my infraction was i was late a few times. shit happens. 3 accounts paid off doesn't seem to matter. a total "what have u done for me lately?" mentality. in a few years y'all will need janet jackson to back y'all financially because if u continue treating u'r customers like lowlife's u will go out of business.

This report was posted on Ripoff Report on 10/08/2012 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-a-Center/Silver-Spring-Maryland-20904/Rent-a-Center-RAC-Amazing-treatment-Ive-paid-of-3-accounts-with-these-characters-for-c-952224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sorry to read about this...

AUTHOR: RAChelp - (USA)

Hi I work at Rent-A-Center and Im sorry to read about your experience with one of our stores. We want to make your experience with us completely worry-free; that's why we don't require a deposit or a credit check, and we make sure the agreed-upon payment plan fits your needs. However, we do require that customers make payments on time. For your convenience, we offer three ways to pay - in the store, over the phone or online with ePay. We want to make this work for you, so if you cannot resolve this issue with your store, please don't hesitate to contact Customer Care at 1-800-422-8186. Thanks.
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#2 Consumer Comment

So, just how late were you with how many payments to...

AUTHOR: Ken - (USA)

RAC.

"They're really buying into the erroneous assumption that folks who use Rent a center don't have many other options"


And, they're right.  If you're dealing with a rental company, you either have few, if any, other options or are too stupid to realize how much it actually costs.
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