Report: #919046

Complaint Review: Rent a Center

Submitted: Sat, July 28, 2012
Updated: Mon, July 30, 2012

Reported By: Denise — Charleston South Carolina United States of America

Rent a Center

Internet United States of America

Phone:
Web: rentacenter.com
Category: Computer Rental 2

Rent a Center "WHERE IS MY COMPUTER THAT YOU HAD FIXED?" Internet

*UPDATE Employee: Hi Denise...

*General Comment: You are correct Denise

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I took my computer into rent a center to have it fixed because the fan was not working correctly. When I got a computer back, it had scracthes on it, and other things I will not mention. During my investigation, I came to the realization that this computer is not mind! I feel horrible! I have pictures on my computer, business info and so fourth. they were only suppose to fix the fan to my computer. Not to mention, I had a brand new computer that I only had $400.00 left to pay on it. I hope this is just a minor mistake on their part and this all can be cleaned up! In the meantime, I feel violated!! "Where is my computer?"

This report was posted on Ripoff Report on 07/28/2012 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-a-Center/internet/Rent-a-Center-WHERE-IS-MY-COMPUTER-THAT-YOU-HAD-FIXED-Internet-919046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Hi Denise...

AUTHOR: RAChelp - (USA)

SUBMITTED: Monday, July 30, 2012

Hi Denise, I work at RAC and Im so sorry to hear about the mix up with your computer. I know that the company would want to fix this and make sure you get the correct computer back from repairs, so please call our Customer Care line at 1-800-422-8186 and let them know what happened. Hope this helps!