- Report: #934883
Report - Rebuttal - Arbitrate
Complaint Review: Rent a Terstappen
Rent a TerstappenTheodor-Heuss-Str. 71-73, 47167 Duisburg Germany Flughafen Frankfurt, Terminal 2, Select State/Province United States of America
Rent a Terstappen Terstappen Overcharge: Very deceptive. 100% over cost estimate Flughafen Frankfurt, Terminal 2, Other
Dollar franchisee Rent a Terstappen
Desk clerk Beatrice Lindholm-Dagci
HotWire itinerary 4523744713
Contract offer $151.87 *
Customer charge $315.38 ?!!
* Revised from original offer of $182.24 for 6 days
You wont believe the pretense on which Rent a Terstappen doubled my rental contract cost. Even after 6,000 kilometers and 6 days since my return to America, I still cant believe the loony reason that the counter agent gave me (at first, with a straight face). More shocking, I sensed that she didnt believe it either. She whispered for me to visit Dollar's competitors a different rental counter, because, clearly, she gets a lot of push back from outraged customers.
I wont for it! I landed during Germanys busiest travel week. With a staggered school vacation schedule, all schools were on holiday last week. Five other rental companies offered to match the rate that I was promised (without the farcical add-on), but none of them had vehicles for rent anywhere near the airport. They were all fully booked no matter what I paid.
o Does Dollar Rental know of the massive deception foisted on their clients by Rent a Terstappen? (the local Dollar franchisee at the Frankfurt airport).
o Does Rent a Terstappen force desk clerks to pretend they dont see what agents at every other rental counter already knows? Beatrice Lindholm-Dagci sees the deception of which she is forced to participate. She must hoodwink customers and then blame the fiasco on HotWire and other referring agents.
o Does Hertz know that the reporting chain at Dollar is either intentionally deceptive or egregiously deficient. I certainly aim to talk with Hertz if this is not settled by the end of this wee.
Oh yes! About reason for the doubling of my rental charge: Ms. Linholm-Dagci explained that I must use a Gold-branded MasterCard to complete the transaction, because she had no way of verifying insurance coverage for any other form of payment. I had with me a Platinum American Express, a Platinum Visa Card and a Business Premium MasterCard. All of them carried rental insurance. I offered her a $1500 deposit, which she processed!! I also offered proof of my insurance coverage through Liberty Mutual with a very clear stipulation of full vehicle replacement value, even when driving in a foreign country. I gave her the international phone number for Liberty Mutuals 24 hour claims service (Yes! I came prepared).
She didnt care. It had to be a Gold MasterCard. Not Premium, Not American Express Platinum, Not Chrome, Not Visa, Not the 7 other cards whose logos that they display at the counter. Only a Gold MasterCard.
This report was posted on Ripoff Report on 08/30/2012 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-a-Terstappen/Flughafen-Frankfurt-Terminal-2-Select-StateProvince-60549/Rent-a-Terstappen-Terstappen-Overcharge-Very-deceptive-100-over-cost-estimate-Flughafen-934883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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