- Report: #1120650
Report - Rebuttal - Arbitrate
Complaint Review: Rent a Terstappen
Rent a TerstappenFrankfurt, Select State/Province Germany
Rent a Terstappen Terstappen Frankfurt Terstappen is trying to rip off foreigners, is charging me $1300 for small pre-existing scratches Frankfurt
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To whom it may concern,
please be advised that the Dollar Rent a Car subsidiary Terstappen in Germany is running a rip off scheme.
See below on details of my complaint.
Additionally you can see the awful reviews and reports from everyone.
Just googling "terstappen frankfurt" returns a large number of complaints.
The yelp reviews are pretty clear:
Take a look at this awful tripadvisor reports:
It looks like they are doing the same scheme to a lot of people, for trunk scratches or windshield chip. They are currently taking me to collection after I denied the charges, and it looks like they managed to get a lot of people to pay for their scheme.
See below for my story:
I am incredibly upset with Terstappen.
They are running some kind of racket on foreigners.
Here is my story. I did a business trip in Munich and rented through them. The person at the desk told me that there was only a scratch on a wheel, and to come back if I saw more damage. It took me 20 minutes to walk and locate the car. It seemed in really good condition, just a few rubber marks and tiny scratches by the trunk.
From what I am used to in all my business trips:
- cars ALWAYS have a few scratches there. Here in the US people do not
even mention it.
- usually there is a checkpoint at the exit where you can confirm any
damage. Here I would have had to park and walk back 15min to report it.
Then during the trip, I took good care of the car, it spent most days at a garage. I brought the car back 1 day early (and they didnt give me any money back). There I saw that the person checking for the cars was giving problems to EVERYONE about the trunk scratches. When he came to me, he said that I made scratches to the trunk. I tried to explain that these were there already.
MY ONLY SUITCASE CANNOT MAKE SCRATCHES:
- ITS SIZE DID NOT FIT THE WIDTH OF SCRATCHES
- ITS A HARD CASE ROUND SUITCASE WITH WHEELS AND CANNOT MAKE SCRATCHES
The person would not hear me and forced me to sign. He wrote "more scratches", notice the "more".
I tried to talk to the front desk but the person said she could not do anything for me, I had to wait until next day with the car inspector. I was starting to be very upset.
The next day I came back and asked to speak with the manager. He told me that most likely I would NOT get charged. He told me that "more scratches" means there were scratches already and so most likely I should not worry about it. I tried to say that I really wanted this resolved but he said again he could not do anything. I was very frustrated.
Then back in the US, I tried to call several services but they all sent me to different places. Either it was not the right number, or not the right time. Then I got a letter stating that they kept the 600 euros deposit and charged an extra 137 euros. I absolutely cannot believe this, it is pure racket on foreign people.
Again the car was in the same condition I received it, and there is no way my ONLY luggage would have done the damage. Even if it was my luggage, which is not, they are charging 734 euros (~$1200) for small scratches which is insane. And just take a look at the other reviews, they all say the same!!
Now look at what the internet report on them, it looks like hundreds of people had the same problems!
This report was posted on Ripoff Report on 02/03/2014 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-a-Terstappen/Frankfurt-Select-StateProvince/Rent-a-Terstappen-Terstappen-Frankfurt-Terstappen-is-trying-to-rip-off-foreigners-is-cha-1120650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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