• Report: #960932

Complaint Review: Rental Sweets

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  • Submitted: Sat, October 27, 2012
  • Updated: Sat, October 27, 2012

  • Reported By: Tina — La Mesa California United States of America
Rental Sweets
Internet United States of America

Rental Sweets scam, rip off, false advertisement, stole money, lied, Internet

*UPDATE Employee: In response

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Rental Sweets is a web-based company who will claim to help people find properties to rent.  They placed a fake advertisement on Craigslist. They advertised a property and when I called the number they were actually a company that claimed they could help find a rental for me.  

They told me there was an initial fee of $60 that needed to be paid up front. The man on the phone told me that once I paid the fee, if they did not provide me with a rental that fit my description within 3 days I would get a full refund of my money. Since I need to move on very short notice, I have a dog, and I am  not familiar with the area I was willing to pay $60 to have someone help me. 

Well the initial search they did for me came up with 3 properties that did not meet the criteria of being near the 5 freeway. There were not in the neighborhood I wanted, they did not meet my criteria. I did another search, which still has not been answered. 

Today is the third day so I called to get my refund since they did not keep their end of the deal to provided me with at least 3 properties that met my criteria. These are the same 3 properties that were listed in the craigslist ads I noticed later. I was on hold for over 20 minutes and the man who answered the phone rudely told me they would not refund my money because "all sales were final". I told him I was told I had 3 days to get a refund if they couldnt help me find a property that meets my criteria. He argued with me that they had provided me with 3 properties. When I pointed out they did not meet my criteria he stated there was nothing he could do to refund my money but that he would call me back on Monday. 

I highly doubt I will get a call back and I want my money back. 

This report was posted on Ripoff Report on 10/27/2012 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rental-Sweets/internet/Rental-Sweets-scam-rip-off-false-advertisement-stole-money-lied-Internet-960932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

In response

AUTHOR: RentalSweets - ()

I am sorry to hear you had a bad experience with our service.

The agent was incorrect in telling you that there was a free 3 day trial.  We provide a service and information.  It is therefore difficult to evaluate if the services we provided was not useful.

If you call our support team at:

(800) 422-3475

I will instruct them to issue a refund.  I realize that it has been quite some time since you made your purchase.

Mark W.

RentalSweets.com

(800) 422-3475

http://www.youtube.com/user/RentalSweets?feature=watch

 

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