• Report: #1046776

Complaint Review: RentalCars.com

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  • Submitted: Sun, April 28, 2013
  • Updated: Mon, April 29, 2013

  • Reported By: Basil — Doha Internet
RentalCars.com
Internet United States of America

RentalCars.com Priceline Pre-paid for a car rental but was not issued a car Internet

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I prepaid for a car with rentalcars.com (150usd). When I went to their supplier (Dollar Car Rental in Dubai Airport), the supplier would not issue me the car. When I was at the car rental station, they promised a refund, but now they changed their mind and decided to keep the money. 

In the terms and conditions it states that they need a "Mastercard or Visa Credit Card" for the payment of the security deposit.  (1) I provided the first card - but some error occurred (connection or other).

(2) I then proceeded to provide another Mastercard, but they refused to try it since it was not "embosed". (3) I then even offered my companion Credit Card (which is embosed) but they refused to use it since the booking is under my name. When I requested to change the booking name, they doubled the price. 

I finally offered cash - but that too was not acceptable to them. 

This report was posted on Ripoff Report on 04/28/2013 02:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/RentalCarscom/internet/RentalCarscom-Priceline-Pre-paid-for-a-car-rental-but-was-not-issued-a-car-Internet-1046776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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