• Report: #980878

Complaint Review: Rentalcars.com

  • Submitted: Wed, December 12, 2012
  • Updated: Mon, December 31, 2012

  • Reported By: JP — Baltimore Maryland United States of America
Rentalcars.com
Internet United States of America

Rentalcars.com Rentalcars Bait & switch + paid more on arrival Internet

*Author of original report: Dispute resolved - some clarification of policy is in order

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I was doing a standard online search in Kayak, and these guys came up as the cheapest option, so I booked them. I then received a call a couple hours later that said the type of car I wanted to reserve was not available at that price, would I like to pay $30 more for the same car from a different vendor. I wasn't happy about it, but because  the reservation was still pretty cheap and covered liability insurance, unlimited KM and (it said) all local taxes, I thought it was fine. However, I then arrived in France only to find a fairly confused car rental representative when I showed her a paper copy of the reservation I'd made through this agency. Even though the reservation clearly indicated local taxes were included, I was required to pay about 50 euro extra before I could get a car (including airport fee and the VAT which is a tax if I ever of one). I was in absolutely no position to get to the bottom of it then, not speaking French. When I contacted Rentalcars about this, they said that local taxes *were* paid for, and that I was paying additional mandatory fees, which they claim to have clearly outlined on their website. to their credit, the itemized list is there --- but it's right under what is covered (i.e., local taxes). They are currently refusing to do anything to address this. 

I would not recommend this company to my friends, and will not be using them again.

This report was posted on Ripoff Report on 12/12/2012 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rentalcarscom/internet/Rentalcarscom-Rentalcars-Bait-switch-paid-more-on-arrival-Internet-980878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Dispute resolved - some clarification of policy is in order

AUTHOR: JP reviews - (United States of America)

Just this morning, I contacted upper management at rentalscars.com. I received a callback very quickly, on a holiday no less, and we reached a very amicable (in my view) resolution. They made it clear that they in no way acted with any intent to deceive (and I believe them) - and that perhaps some modification to the fee disclosure is in order to make things clearer. I am appreciative of their upper management working things out with me respectfully and honestly. I consider the matter closed
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