- Report: #1083858
Report - Rebuttal - Arbitrate
Complaint Review: Rentalcars.com
Rentalcars.comSt. George's House, 56 Peter Street Internet United Kingdom
Rentalcars.com does not honor their rental agreement vouchers and then gives you horrible customer service Rentalcars.com Manchester Internet
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On June 1,2013 I booked a car reservation with Rentalcars.com for $171.55 for a rental car for Ireland. I rebooked later on July 2,2013 for a rental agreement voucher of $287.13 that included the airport fee called Premium Location Fee. When I went to Dublin airport on July 16th, I was told by Avis that they do not accept the printed voucher from Rentalcars.com that included that Specific fee. I called Rentalcars.com from Dublin where they said the voucher on their website did not show that fee. They explained, I could submit a case and show documentation on what I had printed out on July 2nd showing the premium location fee as being paid. I submitted my case and was to hear a response from Rentalcars.com within 28 days. Rentalcars.con did not respond to my case until I called several times in August and September to receive an answer. I did receive an answer on September 10, 2013 saying they would not pay the fee even though I provided evidence that my voucher showed the premium location fee of $30 Euros as included in the price.
This report was posted on Ripoff Report on 09/12/2013 06:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rentalcarscom/internet/Rentalcarscom-does-not-honor-their-rental-agreement-vouchers-and-then-gives-you-horrible-1083858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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