• Report: #97663

Complaint Review: Rentway

  • Submitted: Mon, July 05, 2004
  • Updated: Tue, April 26, 2005

  • Reported By:waco Texas
Rentway
3344 Franklin Waco, Texas U.S.A.

Rentway computer ripoff Waco Texas

*Consumer Comment: rudenessyou can catch more flies with honey

*Consumer Comment: excuse me? watch your FOUL language!!!

*Consumer Comment: excuse me? watch your FOUL language!!!

*Consumer Comment: excuse me? watch your FOUL language!!!

*Consumer Comment: excuse me? watch your FOUL language!!!

*Consumer Comment: you are unbelievable well not really

*Consumer Comment: you are unbelievable well not really

*Consumer Comment: you are unbelievable well not really

*Consumer Comment: you are unbelievable well not really

*Author of original report: you missed the point

*Author of original report: you missed the point

*Author of original report: you missed the point

*UPDATE Employee: 100% satisfaction

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DO NOT TELL ME TO GET OVER IT, RENTWAY! I have invested over $1500 on a Gateway desktop. I took it in to your store to have Windows booted up and the salesman messed it up further. It has to be sent back to Gateway to have the hard drive reimaged. So, I tried to upgrade to a laptop. However, you guys, who guarantee 100% customer satisfaction, won't do anything. I cannot have any of the money I have already paid credited to my new computer even though you guys are the ones who broke it. I pulled my acct from your store and will never return again. Your people are rude and disresprctful. You make promises you cannot keep. Once a loyal customer, never to return!

kristi
waco, Texas
U.S.A.

This report was posted on Ripoff Report on 07/05/2004 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rentway/Waco-Texas-76710/Rentway-computer-ripoff-Waco-Texas-97663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

rudenessyou can catch more flies with honey

AUTHOR: Kristi - (U.S.A.)

i really appreciate how the guy from ohio thought this was amusing..calling me an idiot..and just letting the insults fly..that's ok..i can take it..i understand that you think i was rude to the rental company and you being a rental company employee think it's ok to use foul language and tell me i suck..maybe that attitude from you all is why comsumers are beginning to get rude..we're tired of getting screwed..why don't you take yourself down a notch and come into the real world and try having a few manners..i mean, you can catch more flies with honey..and just so you know, i won't be reading any of your rebuttals so you will never have the satifaction of knowing if you're getting to me..and right now, i'm smiling..have a nice day!!!
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#2 Consumer Comment

excuse me? watch your FOUL language!!!

AUTHOR: Kristi - (U.S.A.)

first of all, who died and made you king?
second, watch your FOUL language!!!
until you've been a screwed consumer - shut up and collect your wages!!
and third, they had my computer for 2 months tyring to fix it..so, i didn't fly off the handle and have melt down..i just got tired of paying for merchandise i didn't have in my possession and when i did get it, didn't work correctly

i am requesting now that you drop this and get off my back..people like me make it possible for people like you to have a job..the good news is that i am no longer a customer of rental companies so you or one of your comrades will be without a job soon..and good luck to you!!!
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#3 Consumer Comment

excuse me? watch your FOUL language!!!

AUTHOR: Kristi - (U.S.A.)

first of all, who died and made you king?
second, watch your FOUL language!!!
until you've been a screwed consumer - shut up and collect your wages!!
and third, they had my computer for 2 months tyring to fix it..so, i didn't fly off the handle and have melt down..i just got tired of paying for merchandise i didn't have in my possession and when i did get it, didn't work correctly

i am requesting now that you drop this and get off my back..people like me make it possible for people like you to have a job..the good news is that i am no longer a customer of rental companies so you or one of your comrades will be without a job soon..and good luck to you!!!
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#4 Consumer Comment

excuse me? watch your FOUL language!!!

AUTHOR: Kristi - (U.S.A.)

first of all, who died and made you king?
second, watch your FOUL language!!!
until you've been a screwed consumer - shut up and collect your wages!!
and third, they had my computer for 2 months tyring to fix it..so, i didn't fly off the handle and have melt down..i just got tired of paying for merchandise i didn't have in my possession and when i did get it, didn't work correctly

i am requesting now that you drop this and get off my back..people like me make it possible for people like you to have a job..the good news is that i am no longer a customer of rental companies so you or one of your comrades will be without a job soon..and good luck to you!!!
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#5 Consumer Comment

excuse me? watch your FOUL language!!!

AUTHOR: Kristi - (U.S.A.)

first of all, who died and made you king?
second, watch your FOUL language!!!
until you've been a screwed consumer - shut up and collect your wages!!
and third, they had my computer for 2 months tyring to fix it..so, i didn't fly off the handle and have melt down..i just got tired of paying for merchandise i didn't have in my possession and when i did get it, didn't work correctly

i am requesting now that you drop this and get off my back..people like me make it possible for people like you to have a job..the good news is that i am no longer a customer of rental companies so you or one of your comrades will be without a job soon..and good luck to you!!!
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#6 Consumer Comment

you are unbelievable well not really

AUTHOR: Lawrence - (U.S.A.)

wow you are an idiot and i do mean idiot i would love to sit with you and listen to all of your bull s**t i love comedy

you are just like the rest of the growing rude consumers who feel it is their right to be rude.

i work for a rental company, and let be be the first to say on behalf of all rental employees everywhere you suck.

i wont even be nice about you are completely unreasonable they made a mistake, not braeking the computer but renting to your sorry a*s.

you should be ashamed of yourself, you deserve a new computer, no you dont you deserve a kick in the a*s, try be nice it is easier then you think

try giving the company a chance to fix it without you screaming at them.

i could go on all day but well you just arent worth it, i will check back as i know this rebuttle will probably trigger a melt down and
i cant wait to read you crazy ravening till then
dumb a*s
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#7 Consumer Comment

you are unbelievable well not really

AUTHOR: Lawrence - (U.S.A.)

wow you are an idiot and i do mean idiot i would love to sit with you and listen to all of your bull s**t i love comedy

you are just like the rest of the growing rude consumers who feel it is their right to be rude.

i work for a rental company, and let be be the first to say on behalf of all rental employees everywhere you suck.

i wont even be nice about you are completely unreasonable they made a mistake, not braeking the computer but renting to your sorry a*s.

you should be ashamed of yourself, you deserve a new computer, no you dont you deserve a kick in the a*s, try be nice it is easier then you think

try giving the company a chance to fix it without you screaming at them.

i could go on all day but well you just arent worth it, i will check back as i know this rebuttle will probably trigger a melt down and
i cant wait to read you crazy ravening till then
dumb a*s
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#8 Consumer Comment

you are unbelievable well not really

AUTHOR: Lawrence - (U.S.A.)

wow you are an idiot and i do mean idiot i would love to sit with you and listen to all of your bull s**t i love comedy

you are just like the rest of the growing rude consumers who feel it is their right to be rude.

i work for a rental company, and let be be the first to say on behalf of all rental employees everywhere you suck.

i wont even be nice about you are completely unreasonable they made a mistake, not braeking the computer but renting to your sorry a*s.

you should be ashamed of yourself, you deserve a new computer, no you dont you deserve a kick in the a*s, try be nice it is easier then you think

try giving the company a chance to fix it without you screaming at them.

i could go on all day but well you just arent worth it, i will check back as i know this rebuttle will probably trigger a melt down and
i cant wait to read you crazy ravening till then
dumb a*s
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#9 Consumer Comment

you are unbelievable well not really

AUTHOR: Lawrence - (U.S.A.)

wow you are an idiot and i do mean idiot i would love to sit with you and listen to all of your bull s**t i love comedy

you are just like the rest of the growing rude consumers who feel it is their right to be rude.

i work for a rental company, and let be be the first to say on behalf of all rental employees everywhere you suck.

i wont even be nice about you are completely unreasonable they made a mistake, not braeking the computer but renting to your sorry a*s.

you should be ashamed of yourself, you deserve a new computer, no you dont you deserve a kick in the a*s, try be nice it is easier then you think

try giving the company a chance to fix it without you screaming at them.

i could go on all day but well you just arent worth it, i will check back as i know this rebuttle will probably trigger a melt down and
i cant wait to read you crazy ravening till then
dumb a*s
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#10 Author of original report

you missed the point

AUTHOR: Kristi - (U.S.A.)

I didn't make up the rule to send the computer back to Gateway to have it reimaged. Rentway's Gateway customer support line did!

The "service center" it was supposedly fixed at was a salesman at the Rentway store. Not only was he a jerk, he was a stupid jerk because he messed up the computer further. I don't want the "same style" of computer. I wanted the new one I was purchasing.

The analogy of taking a car to mechanic to be fixed was used by a Rentway corporate big shot. He told me that if I had taken my car to be serviced by a mechanic and the mechanic messed up the car, he would not have to give me a new one. He's right because I would sue the pants off the mechanic and buy a dealership. He's paid to do a job RIGHT.

Your people are paid to do things RIGHT & your company guarantees 100% customer satisfaction. Do I sound satified? Does it sound like your people followed the right process to service my computer? SO, WHY DID I LOSE ALL OF MY MONEY & GET NOTHING? I don't want any used merchandise. I didn't pay all of that money to take over payments on someone else's used computer. This wasn't my fault. But I sure paid the price!!!!!
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#11 Author of original report

you missed the point

AUTHOR: Kristi - (U.S.A.)

I didn't make up the rule to send the computer back to Gateway to have it reimaged. Rentway's Gateway customer support line did!

The "service center" it was supposedly fixed at was a salesman at the Rentway store. Not only was he a jerk, he was a stupid jerk because he messed up the computer further. I don't want the "same style" of computer. I wanted the new one I was purchasing.

The analogy of taking a car to mechanic to be fixed was used by a Rentway corporate big shot. He told me that if I had taken my car to be serviced by a mechanic and the mechanic messed up the car, he would not have to give me a new one. He's right because I would sue the pants off the mechanic and buy a dealership. He's paid to do a job RIGHT.

Your people are paid to do things RIGHT & your company guarantees 100% customer satisfaction. Do I sound satified? Does it sound like your people followed the right process to service my computer? SO, WHY DID I LOSE ALL OF MY MONEY & GET NOTHING? I don't want any used merchandise. I didn't pay all of that money to take over payments on someone else's used computer. This wasn't my fault. But I sure paid the price!!!!!
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#12 Author of original report

you missed the point

AUTHOR: Kristi - (U.S.A.)

I didn't make up the rule to send the computer back to Gateway to have it reimaged. Rentway's Gateway customer support line did!

The "service center" it was supposedly fixed at was a salesman at the Rentway store. Not only was he a jerk, he was a stupid jerk because he messed up the computer further. I don't want the "same style" of computer. I wanted the new one I was purchasing.

The analogy of taking a car to mechanic to be fixed was used by a Rentway corporate big shot. He told me that if I had taken my car to be serviced by a mechanic and the mechanic messed up the car, he would not have to give me a new one. He's right because I would sue the pants off the mechanic and buy a dealership. He's paid to do a job RIGHT.

Your people are paid to do things RIGHT & your company guarantees 100% customer satisfaction. Do I sound satified? Does it sound like your people followed the right process to service my computer? SO, WHY DID I LOSE ALL OF MY MONEY & GET NOTHING? I don't want any used merchandise. I didn't pay all of that money to take over payments on someone else's used computer. This wasn't my fault. But I sure paid the price!!!!!
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#13 UPDATE Employee

100% satisfaction

AUTHOR: Jeff - (U.S.A.)

not trying to argue but explain what i can possibly see happened here, we dont send any computers back to gateway to get re-imaged at the most it went to a service center, the money you paid in you can have but toward the same style of computer you cant get it toward a brand new item,im sorry they didnt get your computer fixed for you they should,call 1-800-rentway and talk to the regional, im sure he or she will get your computer taken care of sorry you had a bad experience at rentway.
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