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Report: #1252939

Complaint Review: Renuvaderm - Internet

  • Submitted:
  • Updated:
  • Reported By: Teresa — Macomb Michigan USA
  • Author Not Confirmed What's this?
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  • Renuvaderm Internet USA

Renuvaderm I agreed to a trial purchase of $4.95 and purchased an eye cream for $29.99 using my credit card. I was not aware tht I had to cancel within 14 days or be automatically signed up for monthly shipments at $89.47. Two weeks after the first shipment I received a Vitamin C Serum in the mail and a note saying they had been out of it when I ordered previously. Two weeks later I received a package from them that I have not even opened. I called them and told them I did not want it.  Nevada Internet

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They told me I have to keep it because I had signed up for automatic shipments. I asked to speak with a supervisor and after being on hold for a very long time with very annoying music the phone hung up. The next day I received my credit card statment and not only have I been charged $4.95 for the cream, $29.99 for the eye cream, and I have 2-charges of $94.57 from Renuvaderm and I have 2-charges of $89.47 from a company call Luxrenewedeyecream. Thats a lot of money for products I don't even want. statement says

 

I was looking at someething on facebook and a pop-up ad came up refering to a skin cream by Renuvaderm that had been showcased on the Dr. oz show.  I said I could try it for only $5.00.  I signed up for it paying with a credit card.  It also asked me if I wanted to try an eye cream for $29.99.  I purchased that too also paying with the same credit card.  A couple of weeks later I received the eye cream and the face serum.  I tried it and really didn't see a difference.  About two weeks after that I received a package from them and it contained a Vitamin C Serum that they said they had been out of when I had previously ordered.  So I figured that was already included in the price.  About a week later I received a package and I did not even open it.  I called the company and told them I did not want their product.  They told me I have to keep it because I had signed up for monthly shipments.  I asked to speak with a supervisor and after a very long time on hold the phone hung up.

 

I called my credit card company and they said that the company is a rip-off.  I asked to dispute the charges and they are sending me a form.  Yesterday I received my cfredit card statment and not only have I been billed for the original $4.95 and they $29.99 on my last statment but this statment has 2-charges of $89.97 from Lux renewedeyecream Las Vegas, Nv and 2-charges of $94.57 from MNSnumodernskincare 888771-3270. 

This report was posted on Ripoff Report on 09/04/2015 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/renuvaderm/internet/renuvaderm-i-agreed-to-a-trial-purchase-of-495-and-purchased-an-eye-cream-for-2999-us-1252939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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