- Report: #400694
Report - Rebuttal - Arbitrate
Complaint Review: RepairTech
RepairTech485 Route 1 South Bld C Suite 205 Iselin, New Jersey U.S.A.
RepairTech Warranty Worthless & Camera STOLEN Iselin New Jersey
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I sent my camera in for a cleaning on October 27, 2008. I was told it would take 5 business days to clean the camera and it would be sent back to me. I called November 13th and was told "It was shipped out this morning" and I neglected to get the UPS tracking number, trusting it would arrive five days later as the person told me it would. I called back a week later and after being on hold 35 minutes I explained I needed the UPS tracking number and could he help me. The reply was, "Just a minute" and the phone line went dead. I called again and had to give up after a 28 minute wait. I called back the next day and was told by Jose "Our systems are down right now, but if you leave your name and phone # we will call you back" and Jossy told me the same thing the next day. This is the last time I have spoken with a real person at RepairTech. The phone lines were all busy for a week, now you can get through to a recording that says "All agents are busy, leave your name and number and someone will get back to you. I have left my name and number over a dozen times. I am out over $1500 with this camera and lens. I have filed a report with the New Jersey Department of Consumer Affairs - who have recently heard a lot of activity about this company. I am now in the process of figuring out how to file a police report.
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This report was posted on Ripoff Report on 12/12/2008 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/RepairTech/Iselin-New-Jersey-08830/RepairTech-Warranty-Worthless-Camera-STOLEN-Iselin-New-Jersey-400694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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