- Report: #1078595
Report - Rebuttal - Arbitrate
Complaint Review: RepairsUniverse.com
RepairsUniverse.com2505 Anthem Village Drive - Suite E–373 Henderson, Nevada USA
RepairsUniverse.com Sent Wrong Used Part - Won't Refund Henderson Nevada
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The screen cracked on my AT&T 8925 Tilt. RepairsUniverse has a video showing how to replace it with one of their screens shown in the video. I ordered the correct part and received it in a timely manner at a good price. The 1st thing I noticed was that the screen was used. And, while it fit in the phone, it was not the same as the OEM and would not work. I took pictures of mine and the one they sent. I sent it to customer service by email. I called them as well. I went to their online chat. I heard nothing back from them. I filed a PayPal dispute. Only after that did they contact me. They asked me to return it, and if the part was wrong, they would send me the right one. [continued below]....
This report was posted on Ripoff Report on 08/23/2013 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/RepairsUniversecom/Henderson-Nevada-89052/RepairsUniversecom-Sent-Wrong-Used-Part-Wont-Refund-Henderson-Nevada-1078595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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