ED Magedson – Founder
Reply ! inc12667 Alcosta Blvd Ste 200, San Ramon,, California USA
Reply ! inc The leads I received from this company are CRAP. The company sent me leads who had no idea why Reply Inc. gave me their name This company needs to be shut down. San Ramon, California
Re: Reply! Inc.
To Whom It May Concern:
My name is Ronit Gordon and I am an agent working for ReMax Properties Plus in Tenafly, NJ, 07670. I have put together this file in order to support my request to dispute ALL charges made by Reply! Inc. Included are dates, background information, letters, reviews by former agents, and attachments to show exactly what has occurred with this “company,” and why all charges by them must be disputed.
I received a phone call from Reply! Inc. on approximately May 7, 2013 offering me seller’s leads. After hearing what their company was about and the services that they provided, I thought it would be a good idea to sign up with them in order to receive additional leads. I accepted their offer by providing them with my Discover credit card information. When I spoke with Reply!’s representative through the telephone, I notified him and stressed the fact that I was leaving the country on May 15, 2013 for approximately three weeks and I would like the leads to begin only upon my return on June 5, 2013. [See #1 for flight ticket confirmation]. I was shocked upon receiving the first lead on May 7, 2013 [See #2].
I immediately called Reply! Inc., to remind them that I specifically asked for my membership to begin NO EARLIER than June 5, 2013. Although they assured me that they will put my account on hold until then, not only did they charge me $79.90 on May 20, 2013 [See #13], but they also continued to send me numerous leads during the month of May, as well as the month of June. Once again, and for the third time, I called the company and begged them to please not send me any more leads until I was back in the states, and to please put my account on hold so that the charges would stop.
I have never experienced such poor customer service and irresponsibility by a company who assures me of one thing and does the complete opposite immediately after. Of course they apologized and reassured me that my account was now on hold. This was a LIE, because between May 20, 2013 and June 5, 2013, I received another 5 leads [See #2]. This was absolutely ridiculous. Considering I tried- and failed three times to get Reply! Inc., to put my account on hold until I returned to the states, I was left with no choice but to call prospective sellers from overseas, on my vacation, to begin working with them, only to find out that THESE LEADS WERE ALL FAKE.
Attached to this letter is a description of some of the many leads that were sent over to me. There are many more leads attached to this file that consist of the same issue, however I gave a detailed description for some of those leads below. Whoever reads this will get the idea of what has occurred here.
7A. Listing [Attached as #7(A)]: Proof that the agent listed this house on March 7, 2013 – months before the lead was sent to me by Reply! Inc., on June 3, 2013.
9A. Email from Reply! Inc.’s Account Manager – Danielle Hassett [Attached as #9(A)]: I sent back as many leads as I possibly could to Reply! Inc., but instead of returning my money, they IGNORED both my complaints and me and simply continued to send me more INACCURATE and FAKE leads just so that they could charge my card again. I spoke with them many times through phone calls only to get the same response. Finally on June 27, 2013, I received an email from Danielle Hassett (Reply! Inc.’s Account Manager) acknowledging the problem that I was dealing with. I was relieved because I thought that I would finally get answers and a refund, but instead I was very upset to learn that she would only agree to refund me 2 leads and under the condition that I would not complain to any outside services including my bank. This “condition,” asking me not to complaining to any outside services including my bank, was also stated on a telephone conversation that I had with Ms. Hassett. This scared me because I have never heard of any company frightened by the idea of one of their customers complaining to an outside service. Why was Reply! Inc. making it such a point that they do not want me to contact any outside services about this, including my bank? I immediately called Discover to dispute my charges before I even responded back to Ms. Hassett.
*Please Note that 11- I is made up of 10 pages.
Total = $559.30
The first time I called Discover on June 29, 2013, I was told that my charges would be disputed and that Reply! Inc. would not be able to charge my card anymore. However, on July 4, 2013 I was once again charged $119.85 by Reply! Inc.; it was a pending transaction. I immediately called Discover on July 5, 2013 and received both an apology and reassurance that Reply! Inc., would definitely be blocked from making any additional charges and in addition that my account was pending an investigation as to my disputed charges. The Discover representative told me that he was unsure why the block on my card from allowing Reply! Inc., any access, did not work the first time around.
15. Reply, Inc. cancels my account WITHOUT refund: [Attached as #15]: On July 9, 2013 I randomly, received a cancellation email by Reply! Inc., but no credit back to my card was issued.
I have had a terrible experience with Reply! Inc. I have not only embarrassed myself by calling clients who did not wish to be reached, but much of my valuable energy and time has gone to waste. As stated above multiple times, not only did I NOT receive ONE valid lead from Reply! Inc., but every single one of the leads sent to me were inaccurate or fake. I am a very well known real estate agent in this area, as well as one of the top producers. Therefore, calling people who are represented by other agencies, or people who are listed on “DO-NOT-CALL” lists has not been very positive for my reputation that I have worked very hard and for many years, to achieve. This is completely unacceptable and embarrassing; something must be done!!!!!!
I want to thank Discover for their time, help and cooperation in this matter. If I can provide ANY additional information whatsoever in order to complete this dispute process, I would do so with no problem. My cell number and email address (listed at the top left) are the best places to reach me.
This report was posted on Ripoff Report on 07/31/2013 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reply-inc/San-Ramon-California-94583/Reply-inc-The-leads-I-received-from-this-company-are-CRAP-The-company-sent-me-leads-1071831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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