- Report: #486622
Report - Rebuttal - Arbitrate
Complaint Review: Republic Western Insurance Company - Uhaul
Republic Western Insurance Company - Uhaul2721 North Central Avenue Pheonix, Arizona United States of America
Republic Western Insurance Company - Uhaul No service, no justice! , Phoenix Arizona
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I called again in the first week of August and spoke to a receptionist who aid that she found my claim, but did not know why it had not been processed seven weeks after it was received. I made a follow-up call on August 17th, and my rep said she did not receive my claim. I told her someone in her office had located it and she shuffled some papers around and found it. At this point I have made a minimum of 9 calls to find out the status on my claim, requesting a return call. When I called again on August 21st, I was told a check was sent on July 28th. I have verified my address with them three times since the mysterious check was sent out. I called again today, after repeated requests for a return call on the status of the check and was told for the second time that the check would have to be voided and a second check sent out.
It has been 10 weeks since I submitted my claim, with no correspondence other than my incessant follow-up and I am no where closer to getting my car repaired. There is no one else I am allowed to speak to other than the "Office Manager" and was told that this person can do nothing else for me. This company's operations are egregious, and I will never rent from UHaul again because of this experience.
This report was posted on Ripoff Report on 08/28/2009 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Republic-Western-Insurance-Company-Uhaul/Pheonix-Arizona-85004/Republic-Western-Insurance-Company-Uhaul-No-service-no-justice-Phoenix-Arizona-486622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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