• Report: #849074

Complaint Review: Request carpet cleaning

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  • Submitted: Mon, March 05, 2012
  • Updated: Mon, March 05, 2012

  • Reported By: Anna — Longmont Colorado United States of America
Request carpet cleaning
1218A Hoffman Mill Rd. Fort collins, Colorado United States of America

Request carpet cleaning out dated equipment Fort collins, Colorado

*REBUTTAL Owner of company: 20 year old machines

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In Nov 2011 I received a call soliciting  business for carpet cleaning, since I was in the market to get my carpets cleaned I scheduled.   They showed up an hour late, in just a pick up truck.  I was a bit worried since I thought they used a cleaner in a van.  The guy started vacuuming my carpet with a 20 year old vacuum.  The next thing I knew he was spraying some solution on my carpet with a weed sprayer.  I ask him what he was doing and he said "just pre treating" so I went about my business. 

The next thing I knew he was scrubbing my carpet with a rotary scrubbing buffer machine,  I wasn't sure what to do. I ask if he was going to suck up the dirty water and he told me it would vacuum up in a few days. He knew I was not happy and I refused to sign the papers. The next day my carpet was still wet and my carpet was gray from the traffic areas being scrubbed around.  It was really noticeable since he couldn't get his scrubber machine under some of my furniture.

We tried to resolve this mater with the company over the phone and they said the only thing they would do for us is come scrub it again, that was not an option since they ruined the fibers in our carpet and it voided my manufacture warranty. The following day I called Coit to come clean the carpet again I have now payed twice, they cleaned them and they came really clean but they ask why my fibers were fraying. I was so embarrassed that I had even used this company,  check them out before you have them do a job for you..

I would never have them in my house again, and I hope my experience will save your carpet! 

This report was posted on Ripoff Report on 03/05/2012 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Request-carpet-cleaning/Fort-collins-Colorado-/Request-carpet-cleaning-out-dated-equipment-Fort-collins-Colorado-849074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

20 year old machines

AUTHOR: barry - ()

Hello sir, i am Barry the owner of the company, i would like to apologize for your bad experience.However i do not believe that we are all bad people, or our process of cleaning carpet is terrible.We have used this process to clean over 50,000 homes in the 13 years that i have owned the business.Also we do offer truck mounted steam cleaning as an alternative and would be happy to clean your carpet the next time for free.

I feel in this case our quality control person failed miserably to resolve your problem.So i would not only clean the carpet for free but also reseal the carpet, with our best carpet sealer, to help with carpet wear and aid in effective cleaning next time.Again sorry for the inconveince.

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