- Report: #778229
Complaint Review: Reroof America Contractors Glendale Phoenix
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| Reroof America Contractors Glendale Phoenix 5205 W. Montbello #A4
Glendale, Phoenix, Arizona United States of America |
|
Reroof America Contractors Glendale Phoenix Reroof, Reroof America, Reroof America Management Corporation, Reroof America Contractors, Reroof America Corp., J.R. Emrich, JR Emrich, Mark Lenzer, Keith Rodgers, Keith Rogers, Terry Meeker, John Wi Homeowners risk Mechanics Liens, First Choice Repair Program Abuse, AZROC Arizona Registry of Contractors, Google Reroof America Complaints Glendale, Phoenix, Arizona
*Author of original report: Reroof America Management Corporation Resolves Complaints
*Author of original report: Reroof America Concerns Fully Resolved
*Author of original report: This rebuttal can hardly be construed as unbiased:
*General Comment: two sides to every story
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Reroof America Contractors of Phoenix and Glendale AZ opened a strip mall office soon after the storm in October 2010 using a Arizona Registry of Contractors license held since the last storm over ten years prior, though there was no physical company presence in Arizona for the previous ten plus years approximately. The Reroof America Contractors AZ office in Phoenix / Glendale Arizona had no signage, and all that remains ten months later is a truck with faded lettering parked in the lot. Try calling the local number and one is routed to an anonymous Reroof America answering machine.
Keith Rodgers was the manager of the Reroof America Contractors AZ office in Glendale and Phoenix Arizona. My independent project management and consulting firm was invited down to work on the hail storm damage of October 2010, after being required to attend training for the First Choice Repair Program; I was also forbidden to work for any other contractors in spite of being hired as a independent, self-employed salesperson.
Keith Rodgers, according to his secretary and First Choice Repair Program Coordinator Ms. Geri Becker, is known within the company as the storm chasing manager, a Reroof America Management Corporation manager who, while qualified to work with the First Choice Repair Program, abused the FCRP system and other participating Phoenix and Glendale area FCRP contractors by cherry picking roofing only jobs, while the other First Choice Repair Program contractors in the Phoenix area were expected to take on all repairs to benefit those customers by reducing the time they spend looking for the many contractors it usually takes repairing the many different products usually affected by a severe storm. Keith Rodgers made me get out of selling First Choice Repair customers if they had more than roofing to repair, over and over again (written proof of this abuse of the First Choice Repair Program is on file).
Keith Rodgers did not want to waste his time being the general contractor he was required to be by the First Choice Repair Program; it was easier and more profitable to do only roofing. This left the other local AZROC registered FCRP local contractors at a disadvantage, since it takes much more time to do everything for the customer as a General Contractor, as all other participants in the First Choice Repair Program were required to do.
This was the third Reroof America Management Corporation office my company worked for in as many months. It turned out, however, that we were jumped around for a couple reasons: These reassignments, coordinated by Reroof America Management Corp.s Mark Lenzer and J. R. Emrich, attempted to deprive our company of earnings by virtue of a slickly phrased, illegal employment contract that keeps a independent contractors earnings when a salesperson is not in the area, even though its all the same company. It also allowed the managers to cook their books and make mistakes that they could simply bill the independent contractor if he wasnt around to babysit them, to make their own and J.R. Emrichs and Mark Lenzers bottom line fatter.
In the case of Arizona, Keith Rodgers crybaby friends were his main salespeople, and they did not like it when I far outperformed them in sales when they were out for Thanksgiving week. When Phillip The Goof is on the Roof Strong and J.D. Baby Huey Emrich (yes, a little nepotism thrown in! Daddy J.R. Emrich owns Reroof America Management Corporation) returned from their vacation, they were mighty upset that I outsold and outshined them, and that I kept getting calls and referrals from First Choice Repair clients that were turning into big jobs/. When they cried and whined to their buddy Keith Rodgers, Reroof America Contractors AZ manager Keith Rodgers solution was letting me go, so his crybaby buddies would quit sniveling.
He threatened to not pay me what was earned if I raised a stink or complained, but that he would pay me if I left quietly. Due to the fact that Reroof America Contractors Glendale / Phoenix was pretty poor on the customer relations side, we had numerous clients calling us back for help because they felt they were treated poorly by Keith Rodgers and Reroof America/. I since have been forbidden to contact these customers; however, several of them want to be witnesses in the upcoming AZROC complaints to be filed with the Arizona Registry of Contractors..
We are currently pursuing them legally in several states, and will be filing complaints with the Arizona Registry of Contractors through our Arizona attorneys in the near future". We are looking for former Reroof America Contractors subcontractors, salespeople and employees who feel they were subject to the same treatment for possible compensation through other legal means such as class action or deposition.. Please contact Ripoffreport.com.
Reroof America and Keith Rodgers broke numerous Arizona Contractor laws and regulations; when this was pointed out to them by my Arizona legal counsel, they claimed we were under contract (even though we were not under any contracts in AZ) and Keith Rodgers simply ignored the AZROC laws to suit his own purposes.
Keith Rodgers was the manager of the Reroof America Contractors AZ office in Glendale and Phoenix Arizona. My independent project management and consulting firm was invited down to work on the hail storm damage of October 2010, after being required to attend training for the First Choice Repair Program; I was also forbidden to work for any other contractors in spite of being hired as a independent, self-employed salesperson.
Keith Rodgers, according to his secretary and First Choice Repair Program Coordinator Ms. Geri Becker, is known within the company as the storm chasing manager, a Reroof America Management Corporation manager who, while qualified to work with the First Choice Repair Program, abused the FCRP system and other participating Phoenix and Glendale area FCRP contractors by cherry picking roofing only jobs, while the other First Choice Repair Program contractors in the Phoenix area were expected to take on all repairs to benefit those customers by reducing the time they spend looking for the many contractors it usually takes repairing the many different products usually affected by a severe storm. Keith Rodgers made me get out of selling First Choice Repair customers if they had more than roofing to repair, over and over again (written proof of this abuse of the First Choice Repair Program is on file).
Keith Rodgers did not want to waste his time being the general contractor he was required to be by the First Choice Repair Program; it was easier and more profitable to do only roofing. This left the other local AZROC registered FCRP local contractors at a disadvantage, since it takes much more time to do everything for the customer as a General Contractor, as all other participants in the First Choice Repair Program were required to do.
This was the third Reroof America Management Corporation office my company worked for in as many months. It turned out, however, that we were jumped around for a couple reasons: These reassignments, coordinated by Reroof America Management Corp.s Mark Lenzer and J. R. Emrich, attempted to deprive our company of earnings by virtue of a slickly phrased, illegal employment contract that keeps a independent contractors earnings when a salesperson is not in the area, even though its all the same company. It also allowed the managers to cook their books and make mistakes that they could simply bill the independent contractor if he wasnt around to babysit them, to make their own and J.R. Emrichs and Mark Lenzers bottom line fatter.
In the case of Arizona, Keith Rodgers crybaby friends were his main salespeople, and they did not like it when I far outperformed them in sales when they were out for Thanksgiving week. When Phillip The Goof is on the Roof Strong and J.D. Baby Huey Emrich (yes, a little nepotism thrown in! Daddy J.R. Emrich owns Reroof America Management Corporation) returned from their vacation, they were mighty upset that I outsold and outshined them, and that I kept getting calls and referrals from First Choice Repair clients that were turning into big jobs/. When they cried and whined to their buddy Keith Rodgers, Reroof America Contractors AZ manager Keith Rodgers solution was letting me go, so his crybaby buddies would quit sniveling.
He threatened to not pay me what was earned if I raised a stink or complained, but that he would pay me if I left quietly. Due to the fact that Reroof America Contractors Glendale / Phoenix was pretty poor on the customer relations side, we had numerous clients calling us back for help because they felt they were treated poorly by Keith Rodgers and Reroof America/. I since have been forbidden to contact these customers; however, several of them want to be witnesses in the upcoming AZROC complaints to be filed with the Arizona Registry of Contractors..
We are currently pursuing them legally in several states, and will be filing complaints with the Arizona Registry of Contractors through our Arizona attorneys in the near future". We are looking for former Reroof America Contractors subcontractors, salespeople and employees who feel they were subject to the same treatment for possible compensation through other legal means such as class action or deposition.. Please contact Ripoffreport.com.
Reroof America and Keith Rodgers broke numerous Arizona Contractor laws and regulations; when this was pointed out to them by my Arizona legal counsel, they claimed we were under contract (even though we were not under any contracts in AZ) and Keith Rodgers simply ignored the AZROC laws to suit his own purposes.
This report was posted on Ripoff Report on 09/18/2011 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reroof-America-Contractors-Glendale-Phoenix/Glendale-Phoenix-Arizona-85301/Reroof-America-Contractors-Glendale-Phoenix-Reroof-Reroof-America-Reroof-America-Managem-778229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Reroof America Management Corporation Resolves Complaints
AUTHOR: CSW - (United States of America)
SUBMITTED: Monday, June 11, 2012
My name is Craig Wall; I posted the original complaint. I'm pleased to say that Reroof has taken care of my concerns once and for all. . .
All complaints and claims regarding Reroof America Contractors and Reroof America Management Corporation have been fully resolved to my satisfaction.
Reroof America Contractors and Reroof America Management Corporation are fair and reputable roofing and construction management companies, and the owner and President, J. R. Emrich, is a fair and equitable business owner, as I try to be. This misunderstanding was largely the result of miscommunications on all sides.
All complaints and claims regarding Reroof America Contractors and Reroof America Management Corporation have been fully resolved to my satisfaction.
Reroof America Contractors and Reroof America Management Corporation are fair and reputable roofing and construction management companies, and the owner and President, J. R. Emrich, is a fair and equitable business owner, as I try to be. This misunderstanding was largely the result of miscommunications on all sides.
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What's this? #2 Author of original report
Reroof America Concerns Fully Resolved
AUTHOR: CSW - (United States of America)
SUBMITTED: Monday, June 11, 2012
My name is Craig Wall and I am the original poster of this complaint.
All complaints and claims regarding Reroof America Contractors and Reroof America Management Corporation have been fully resolved to my satisfaction.
Reroof America Contractors and Reroof America Management Corporation are fair and reputable roofing and construction management companies, and the owner and President of Reroof America, J.R. Emrich, is a fair and equitable business owner, as I try to be. This misunderstanding was largely the result of miscommunications on all sides.
All complaints and claims regarding Reroof America Contractors and Reroof America Management Corporation have been fully resolved to my satisfaction.
Reroof America Contractors and Reroof America Management Corporation are fair and reputable roofing and construction management companies, and the owner and President of Reroof America, J.R. Emrich, is a fair and equitable business owner, as I try to be. This misunderstanding was largely the result of miscommunications on all sides.
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What's this? #3 Author of original report
This rebuttal can hardly be construed as unbiased:
AUTHOR: CSW - (United States of America)
SUBMITTED: Tuesday, April 17, 2012
First, Mark Lenzer tries SEO to manipulate Google by crowding the natural rankings--good luck with that, Mark.
Next, "The City" responds to another online forum complaint, trying desperately to degrade me and elevate Reroof's position, evading the true nature of the complaint. Now, Emrich's brother here tries the same thing. . .
The rebuttal makes a blanket statement about me ". . . is an individual who does not like. . . strictly commission pay. . . being responsible for self employment contractor issues. " Do you have a clue as to my background Paul? I have made a great living off commission sales for over 20 years, having been a 1099 for over a decade. Wouldn't do anything that long if I wasn't able to make a living at it.
What I do expect is to be paid for my efforts (which take a lot following up on Reroof's shoddy production management). At the very least it is not unreasonable to ask for documentation describing as to why not. Commingling job invoices to create a negative commission balance and billing the salesman for production mistakes, and other strategies, may not violate criminal law, but do indeed violate civil law and Christian principles (some of the wildest and most corrupt people I've known were preacher's kids, so one should take that personal endorsement with a grain of salt).
One may notice in all these rebuttals the deflection of responsibility and changing the subject within Paul's letter. Rather than address the specific issues of my complaint (or being forthcoming with information), the test rambles from "the ex-employee" to the self employment contractor" to "contract sales professional." He spends more time explaining how he thinks I perform than addressing the core issue of non payment of work performed itself.
The illusion is planted that Reroof America has "the total support of insurance companies and roofing supply/manufacturing companies." Reroof pays its invoices at the end of the month and does some volume, so of course they have the roofing entities "endorsement," just like thousands of roofing companies across the U.S. Nothing special there.
Likewise, Reroof works with a third party claims management company, First Choice Repair, which processes the claims for the carrier and is an intermediary between Reroof and the specific carrier (not all carriers participate); the "total support" claimed again is no different than the hundreds of other vendors that participate in the FCRP program. Again, nothing special (on nearly every insurance claim cover letter is the notation that they won't be responsible for your choice of contractor).
The only failure of responsibility here was the Reroof Managers not being transparent (what have they got to hide?) and with Reroof Management Company endorsing the lack of disclosure. THEY ARE WITHHOLDING INFORMATION TO AVOID PAYING US, plain and simple (if they can stall long enough their "employment contract" takes them off the hook. They think).
I'm like Emrich in one respect--I won't take a loss if it's not my fault, either. I guess this is one of the ways Emrich has changed "over the years," according to his brother. By the way, as I look out over the Sanctuary on Sunday, I find myself surrounded by sinners.
Next, "The City" responds to another online forum complaint, trying desperately to degrade me and elevate Reroof's position, evading the true nature of the complaint. Now, Emrich's brother here tries the same thing. . .
The rebuttal makes a blanket statement about me ". . . is an individual who does not like. . . strictly commission pay. . . being responsible for self employment contractor issues. " Do you have a clue as to my background Paul? I have made a great living off commission sales for over 20 years, having been a 1099 for over a decade. Wouldn't do anything that long if I wasn't able to make a living at it.
What I do expect is to be paid for my efforts (which take a lot following up on Reroof's shoddy production management). At the very least it is not unreasonable to ask for documentation describing as to why not. Commingling job invoices to create a negative commission balance and billing the salesman for production mistakes, and other strategies, may not violate criminal law, but do indeed violate civil law and Christian principles (some of the wildest and most corrupt people I've known were preacher's kids, so one should take that personal endorsement with a grain of salt).
One may notice in all these rebuttals the deflection of responsibility and changing the subject within Paul's letter. Rather than address the specific issues of my complaint (or being forthcoming with information), the test rambles from "the ex-employee" to the self employment contractor" to "contract sales professional." He spends more time explaining how he thinks I perform than addressing the core issue of non payment of work performed itself.
The illusion is planted that Reroof America has "the total support of insurance companies and roofing supply/manufacturing companies." Reroof pays its invoices at the end of the month and does some volume, so of course they have the roofing entities "endorsement," just like thousands of roofing companies across the U.S. Nothing special there.
Likewise, Reroof works with a third party claims management company, First Choice Repair, which processes the claims for the carrier and is an intermediary between Reroof and the specific carrier (not all carriers participate); the "total support" claimed again is no different than the hundreds of other vendors that participate in the FCRP program. Again, nothing special (on nearly every insurance claim cover letter is the notation that they won't be responsible for your choice of contractor).
The only failure of responsibility here was the Reroof Managers not being transparent (what have they got to hide?) and with Reroof Management Company endorsing the lack of disclosure. THEY ARE WITHHOLDING INFORMATION TO AVOID PAYING US, plain and simple (if they can stall long enough their "employment contract" takes them off the hook. They think).
I'm like Emrich in one respect--I won't take a loss if it's not my fault, either. I guess this is one of the ways Emrich has changed "over the years," according to his brother. By the way, as I look out over the Sanctuary on Sunday, I find myself surrounded by sinners.
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What's this? #4 General Comment
two sides to every story
AUTHOR: Paul - (United States of America)
SUBMITTED: Thursday, April 12, 2012
I will state first of all that I am the younger brother of JR emrich, but in no way will I make a statement in favor of him because I am so. What you are dealing with in these reports is an individual who does not like the strictly comission pay system as well as being responsible for self employment contractor issues. I do not work with my brother as we do not get along in a work enviroment and we have conflicting views as to the way that certain issues must be taken care of. In general I do not often speak fondly of him. He has changed over the years as success as gotten the better of him. But what I do know is that he will follow the letter of the law as it regards to any situation. He is a business man, and business has law, if he was as corrupt as the ex employee reports he would not have the total support of insurance and rooofing supply/manufacturing companies. He keeps a tight eye on the bottom line but will take a loss if he is in the wrong. The ex employee was not willing to take responsability for his part of being a contract sales professional. I have been there.. The comissions are good if sold and handled properly. put you cant expect pay for a failure to handle your responsabilites. If you have a question as to the reputation of your general contractor ask your insurance company. Reputation is built not by the problems you have but by how you resolve and handle the problems that arise. I will never work for my brother but we are born and bred old fashioned nazarene preachers kids. If you dont know what that means find your bible and read about the Nazarene. I am a Nazarene and will never deny what I know to be true.
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