- Report: #151087
Report - Rebuttal - Arbitrate
Complaint Review: Res-Com Environmental
Res-Com EnvironmentalP.O. Box 601942 Sacramento, California U.S.A.
Res-Com Environmental, Ripoff Did not issue refund. Sacramento California
So, I ordered the training CDs and charged the $290 to my credit card. About an hour later, I thought to myself, maybe I should do a little due diligence on Res-Com. I then got on the Internet and looked for Res-Com at the Better Business Bureau site and at scam reporting sites such as ripoffreport.com.
At the BBB site, I read a very negative report. Here at ripoffreport.com, I read the threads about Res-Com that already exist.
Right away, I got on the phone to Res-Com to told them that I changed my mind and that I wanted a refund. They told me to refuse delivery of the training CDs when UPS brings them to my door, and that Res-Com would IMMEDIATELY put through a credit for the $290 to my credit card when they receive the returned CDs.
UPS came to my door with the CDs the next day. I told the driver to return the package to the shipper. The driver had me write "refused" on the box and he took it away, unopened.
I then called Res-Com to inform them that the CDs were on the way back to Res-Com and to refund my credit card.
That was nearly two weeks ago, and still no refund to my credit card.
I have called Res-Com's account services and returns department repeatedly. All I ever get is voice mail. I leave voice mail messages. Nobody returns my calls. Their voice mail message says to e-mail their account services department for faster service. I have e-mailed their account services department twice. Nobody has replied to my e-mails, either.
Finally, I filed a formal billing dispute with my credit card company. The credit card company said that I must provide them with a return receipt or some proof that I returned the merchandise. Well, guess what? UPS does not issue a return receipt when you refuse delivery of a shipment. UPS told me that in order for them follow-up and trace the shipment, I must give them the UPS tracking number, which I didn't have because Res-Com never gave it to me. And how can I get it from Res-Com if Res-Com never returns phone calls and e-mails?
Something is very wrong with this picture. It's called AVOIDANCE and getting the RUNAROUND!
Any suggestions as to what I can do at this point so that in the end, I am not ripped off for $290 by Res-Com?
Bay Point, California
This report was posted on Ripoff Report on 07/24/2005 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Res-Com-Environmental/Sacramento-California-95860/Res-Com-Environmental-Ripoff-Did-not-issue-refund-Sacramento-California-151087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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