- Report: #771915
Report - Rebuttal - Arbitrate
Complaint Review: Resellerratings.com
Resellerratings.com1600 Duane Avenue Santa Clara, California United States of America
Resellerratings.com Reseller Ratings Unfair trading practices Santa Clara, California
*Author of original report: Response received from customer service
This is how it works. A customer who for some reason feels outraged (like I do now), posts a review about your company. You don't know about it. Days, months, maybe years pass and then you find out that someone who bought something from you (although this is not always the case, people can make up invoice numbers and say they bought from you), is upset about something. Now they needn't be telling the truth. In fact, they can say pretty much anything they like as long as they don't use foul language.
You discover this review, either by accident or because someone brought it to your attention. Now initially, you couldn't respond to the review unless you paid (yes Paid!) to become a member to reply. What a scam! Now, I see that the website says you can reply for Free. I wouldn't know. Our company was basically forced into becoming members so we could reply.
For the delightful honor of paying $129 a month or $499 a month - who knows they appear to bill you what they feel without providing an invoice or statement or even sending you an email in this regard - you can respond to customer reviews. Wow! What a service!
Mind you, they won't remove a negative review for being untrue, even if you pay.
Wait, there's more. If you call their merchant phone number - deeply, deeply buried on their website, you get voicemail. That's right, no live person whatsoever. Call again. Again. Doesn't matter, always voicemail.
So leave a voicemail to find out why you've been billed $499. Don't expect a return phone call. That would be just asking for too much. So email them. Don't expect a return email, though, that too would be asking for too much.
So what exactly are you paying for. I honestly don't know. This is akin to blackmail. Honest companies are doing business with them, and I don't know why.
When I searched for them on this website I found 7 complaints! 7! That's a lot for a company that provides customer service information about other companies.
Want to review Reseller Ratings on their own website? Good luck. They tell you that they don't "sell a product", so you can't review them. Really?! What am I paying $499 a month in extortion fees for? Not a product? Oh I guess not, since nothing has been provided. They're right about that.
This report was posted on Ripoff Report on 09/01/2011 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Resellerratingscom/Santa-Clara-California-95054/Resellerratingscom-Reseller-Ratings-Unfair-trading-practices-Santa-Clara-California-771915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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