• Report: #369152

Complaint Review: Reservation Rewards 800-7327031 Ct, Aka Webloyalty.com

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  • Submitted: Tue, September 02, 2008
  • Updated: Thu, September 04, 2008

  • Reported By:Smalltown Missouri
Reservation Rewards 800-7327031 Ct, Aka Webloyalty.com
http://www.reservationrewards.com Internet U.S.A.

Reservation Rewards 800-7327031 Ct, Aka Webloyalty.com Unauthorized Debits to Child's Account Anywhere Internet

*Author of original report: OH NO! SORRY!!- IT WAS NOT FINANCIAL AID ACCOUNT SITE

*Author of original report: It Began at the College Financial Aid Account!

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This is my letter to the customer service department of the site which has debited my teen-aged, disabled child's bank account without authorization:

To Whom It May Concern:

You have debited the bank account of our child (who has a disability- shame on you!!), as you have many others evidenced by the number of complaints against you, WITHOUT AUTHORIZATION.

This is your written notice to cease and desist all debits and any contact and/or false membership with regard to NAME of CHILD immediately, and RETURN to her account the cash you have stolen immediately, or further legal action will be taken against you. Legal action has already been started against you by this bank.

Respond to this e-mail tomorrow, September 3, 2008.

Sincerely,

Parents of NAME of CHILD

Teensmom
Smalltown, Missouri
U.S.A.

This report was posted on Ripoff Report on 09/02/2008 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reservation-Rewards-800-7327031-Ct-Aka-Webloyaltycom/internet/Reservation-Rewards-800-7327031-Ct-Aka-Webloyaltycom-Unauthorized-Debits-to-Childs-Acco-369152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

OH NO! SORRY!!- IT WAS NOT FINANCIAL AID ACCOUNT SITE

AUTHOR: Teensmom - (U.S.A.)

It was NOT the college financial aid account site-- that is a "One Card" account; the website where it started was the "One Stop." The mistake is mine and I apologize for any misunderstanding.

Thank you.
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#2 Author of original report

It Began at the College Financial Aid Account!

AUTHOR: Teensmom - (U.S.A.)

Here is the e-mail received today from Reservation Rewards, including the site where our daughter was originally piggy-backed to Reservation Rewards, a COLLEGE FINANCIAL AID ACCOUNT !!! This is intolerable. How many of our kids are being duped into thinking this is a school-sanctioned company??

I am going forward with action on this myself, tomorrow morning.

The E-mail, as follows:

From: customerservice@reservationrewards.com
To: CHILD'S E-MAIL
Cc: PARENTS E-MAIL
Sent: Wed, 3 Sep 2008 7:26 am
Subject: Reservation Rewards - Membership Inforamtion


Dear CHILDS NAME

Thank you for contacting Reservation Rewards.


We apologize for any inconvenience you may have experienced.

Our records show that you or someone in your household joined Reservation Rewards through a special rewards program after completing an online transaction with COLLEGE FINANCIAL AID ACCOUNT. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer the Offer Details were displayed which included the agreement that after your trial period ended we could bill the low monthly membership fee of $12.00 to the credit card debit card or PayPal account you used for your transaction with COLLEGE FINANCIAL AID ACCOUNT.

This membership was cancelled effective 9/3/2008 and we have issued three refunds of $12.00 for the membership fees billed. Your refunds will show on your credit card debit card or PayPal account within the next 3-5 business days.

If you require further assistance please contact our Customer Service Department at 800-732-7031. Our Customer Service Representatives are available Monday through Friday 8:00 am to 11:00 pm Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm ET.

Sincerely


NAME of AGENT
Rep ID Number NUMBER
The Reservation Rewards Team
customerservice@reservationrewards.com
800-732-7031

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