- Report: #353512
Report - Rebuttal - Arbitrate
Complaint Review: Reservation Rewards
Reservation RewardsInternet U.S.A.
Reservation Rewards ripped me off through partnership with ALL POSTERS.com Internet
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So here is the copy of my communication with this company and it's reps. I did call them, and they supposedly will return my money....we will see....
This is directly out of my bank account, not to a credit card. They did not have any authorization to do this, although they will argue that I agreed to it when I clicked on 'get your cupon now'....I actually have a copy of that screen that appeared on my computer that day....and there is nothing that indicates that I was dealing with any other company other than ALLPOSTERS.COM....it appears by their communication with me that they are 'in business with' this company;
I will never do business with them again, and I do intend to follow up with my resolve to contact the Federal Trade Commission.
Anyone else who may have had trouble with them, as I have, should do so as well. I also will file a complaint with the Attorney General's Office....as should you all in your respective state's....
This is a complete deception and fraud.
You cannot promise to give people something and then take money for what you did not give....
They are completely operating illegally.
I can't wait until my friend at the FTC fries them....!!!!
Here's my emailed letters:
This notice confirms that your Membership in Shopper Discounts & Rewards has been canceled as of 07/18/2008.
Your cancel confirmation number is: *************
We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 3-5 business days.
Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.
If you would like to provide feedback, please click here.
For other great ways to save, please click here: http://www.onlinevaluepack.com/?epid=8&actid=1930 . There's no obligation. It's just our way of thanking you for trying Shopper Discounts & Rewards.
The Shopper Discounts & Rewards Team
*********************************************************Your reference number is very important to us. To better service your inquiry, please do not delete the information in the subject line of this email. ******
Customer Service Representative
US Customers Phone:1-888-654-0143 (Monday through Friday 8:00am-5:00pm PST)
UK Customers Phone:0207 183 17 70 (Monday-Friday) 8am - 4pm GMT)
The World's Largest Poster and Print Store
THIS MESSAGE IS IN RESPONSE TO YOUR MESSAGE--------------
TO WHOM IT MAY CONCERN:
In April of this year, I ordered a set of dolphin posters from your company. I have been very happy with them, and have enjoyed them on my walls at my office.
However, I was surprised to learn that a company that 'tracked' my purchase from your company, offered me a bunch of cupons and rewards/ discounts if I wanted to 'sign up' with them. I did not know that their deceptive business practice was so devious. I assumed because I had done business with you, that this company was also a good company. Little did I know that this company obtained my bank account information from what I had purchased from you, but also used my 'electronic signature' as 'authorization' to continue charging me a monthly fee to obtain 'free cupons'. I was charged almost a total of $48.00 over the last few months without my knowledge. It was 'snuck' in my account and I did not notice it because it was a 'small charge' hidden amongst other charges. I noticed it today when I was reconciling my bank account.
I would love to continue doing business with you, but unless you can assure me that you no longer will have any other companies getting my information, or making offers to me as this one did, I will no longer do business with you, nor will I suggest your company to anyone else.
I am also notifying the BBB, as well as the FTC, as this business practice is completely fraudulent. I will also make a complaint at Rip OFF reports.....
I am very disappointed in a company that would harbor people like this.
In plain terms, this is thievery. Obtaining money without authorization or consent, or obtaining money by deception.....in my book, and in most state law books, this is illegal, isn't it??
Perhaps you should have a little conversation with this company, before you are associated with them.
Thank you for contacting AllPosters.com.
Thank you for your feedback and concerns regarding our partner. I would like to take this opportunity to talk with you about your experience with AllPosters.com and our partner, WebLoyalty, who offered you the Reservation Rewards Program.
We partner with WebLoyalty because we believe we can build customer loyalty by offering additional benefits such as cash-back rewards and special discount programs. Hundreds of thousands of our customers are taking advantage of programs like Reservation Rewards and are giving us positive feedback on these benefits. I regret that unfortunately this program had the opposite effect on your experience. I am so sorry for this; our intention was to reward you for shopping with us with the hopes of having you as a lifelong customer.
To reverse any charges with our partners, simply contact Reservation Rewards or Travel Values Plus and let them know you wish to cancel your monthly membership benefits and that you wish to receive a refund of the current month's fee and owe nothing further. All your benefits and access will then be canceled immediately.
Reservation Rewards: 1-888-688-5995 or email firstname.lastname@example.org
Travel Values Plus: 1-800-890-4892 or email email@example.com
They will be happy to assist you. Please let us know if they have not handled your request to your satisfaction; we will gladly escalate any issues to our partner to ensure resolution.
Thank you very much for the feedback. I will be sure to pass it on.
Have a great day!
You are missing the point. The point isn't that this would give customers a REWARD....the point is the DECEPTIVE WAY that this is procured. Offering me a reward I HAVE TO PAY FOR, is hardly a reward!! OBTAINING MY BANK ACCOUNT NUMBER OR MASTER CHARGE NUMBER without telling me IS DECEPTIVE! STATING MY ELECTRONIC SIGNATURE AS CONSENT WHEN IT ISN'T IS DECEPTIVE PRACTICE!!
Before you tell me to go get my money returned from this company, you should be telling me that you will not partner with such a company again!
Thank you for clarifying for me which side of the fence you are on.
I will be contacting the local BBB, ATtorney General Consumer Affairs Division for the State of TExas, and the FEDERAL TRADE COMMISSION. BTW, I am personal friends with one of the top attorneys at the FTC.....
Thank you for your response. I will forward it to the appropriate entities.
round rock, Texas
This report was posted on Ripoff Report on 07/20/2008 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reservation-Rewards/internet/Reservation-Rewards-ripped-me-off-through-partnership-with-ALL-POSTERScom-Internet-353512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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