- Report: #1146178
Report - Rebuttal - Arbitrate
Complaint Review: Residence Inn - Maumee, OH
Residence Inn - Maumee, OHMaumee, Ohio USA
Residence Inn - Maumee, OH Bad Experience Maumee Ohio
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I checked into this hotel on 5/1/14 and when I went to my room it looked tired and worn. There was obvious damage to a lampshade. We had business so we left immediately and did not return till after 11:00PM. At that time we discovered the television in the front bedroom was not working. I telephoned and reported same to the desk. Instead of offering to bring a new tv or move us the clerk replied she would tell them in the morning. I asked for a manager, none on site. The next morning I did not receive a call from management so I called again. No management available. When I checked out I again reported the issue and asked for a manager. No management on site. The clerk said she had talked to management about additional rewards points. I left situation not resolved. When I returned home I made a complaint to customer service. The result was an email telling me they were giving me extra rewards points. Not even the courtesy of a phone call. What I wanted was the upscale experience I paid for and I don't believe I got it here. Management was substandard compared with other Residence Inns I have stayed at. I did not want money or points but a comp room of the quality I paid for would have been nice I travel a lot and have not experienced this at other Residence Inns
This report was posted on Ripoff Report on 05/13/2014 06:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Residence-Inn-Maumee-OH/Maumee-Ohio/Residence-Inn-Maumee-OH-Bad-Experience-Maumee-Ohio-1146178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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