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  • Report: #1004644

Complaint Review: Residential Finance Corporation

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  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013

  • Reported By: Weird Practices — Charlotte North Carolina United States of America
Residential Finance Corporation
4828 Rotunda, Charlotte, NC Charlotte, North Carolina United States of America

Residential Finance Corporation Hired inexperienced Managerial Staff Charlotte, North Carolina

*REBUTTAL Individual responds: Response from Customer Servicer Manager at RFC

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Johnny Hutulla was hired by the owners of Residential Finance Corporation as a Processing Manager in 2012.  The company is so not experienced in hiring qualified staff that they allowed this man to play the role of a manager while not being experienced in any aspect of the mortgage processing roles thus leaving the loan processors to figure out issues for themselves and assertain complete kaios with the whole loan process not being put together correctly, from underwriting to their compliance department.  This Company is DEFINATELY One that No-one should work at, review the opened job listings for this company to see how often they are firing people there.  Also, they will fire you if you don't meet your monthly bonus quota.  Which is obserd.

I feel sorry for the borrowers that use Residential Finance Corporation to get a loan done, because they have loans in their pipelines for 2-3 months before it's assigned to a processor to finally do the work on it and the underwriting team is not properly trained because it seems like there job is to see how many times they can reject the consumers loan back to the processors before finally giving them an final approval.  Bottomline, they have a terrible batch of underwriters in the charlotte, nc office, which is truly sad.

This report was posted on Ripoff Report on 01/28/2013 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Residential-Finance-Corporation/Charlotte-North-Carolina-/Residential-Finance-Corporation-Hired-inexperienced-Managerial-Staff-Charlotte-North-Car-1004644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Response from Customer Servicer Manager at RFC

AUTHOR: Joanna MacKenzie - (USA)

On behalf of Residential Finance Corp (RFC), I would like to say that we are truly disheartened to read these comments.  We are a reputable lender and have been in business for over 15 years and, thankfully, continue to grow our operations on a nationwide basis.  Moreover, we work tirelessly to meet the needs of both of our customers as well as our fellow employees.  

I would sincerely like the opportunity to hear feedback and answer any questions that you may have.  Please contact me, the Customer Servicer Manager for RFC directly anytime.















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