• Report: #604968

Complaint Review: Resort Com International aka Resort Community, Inc., aka ResortCom International and Playa Grande aka Playa Grande Resort SA de CV

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  • Submitted: Wed, May 19, 2010
  • Updated: Wed, May 19, 2010

  • Reported By: Debra Frustrated — Phoenix Arizona United States of America
Resort Com International aka Resort Community, Inc., aka ResortCom International and Playa Grande aka Playa Grande Resort SA de CV
404 Camino Del Rio, Suite 450 San Diego, California United States of America

Resort Com International , Resort Community, Inc., ResortCom International and Playa Grande , Playa Grande Resort SA de CV , Solmar Vacations Maintenance Fee Scam and accessive interest 120% per year! San Diego, California

*Consumer Suggestion: timeshare regulations in mexico

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I made a timeshare purchase May 2009 at the Playa Grande Resort in Cabo San Lucas.  First issue they told me that my membership with RCI was a Platnium Lifetime membership - then when I actually called RCI there is no such thing.  Secondly they said that if I use my timeshare in another resort I will be given an additional week through RCI, again false.  The biggest problem that I have is with my maintenance fee.  When purchasing the timeshare in May 2009 - my contract states in numerous locations to pay $650.00 per week per year.  I was billed in January for $684.95 and when I called ResortCom, Playa Grande out of Los Angeles - they could not give me a reason for the raise in the fee - but rather referred me back to my contract.  Since I did not get a completely executed contract from anyone - I had to locate my original contract reflecting only my signature.  I checked it and it clearly states $650.00.  I know this is not a large amount of money but if they do this to every owner - it will be a substantial amount for them.  Anyway they could not give me a reason for the $34.95 overage.  They would not divulge where this came from.  When I ask to speak with a manager I was refused on numerous occassions.  The last time I spoke to them - they told me there was nothing they could do and now my interest is over $300.00 so I just need to pay it and be done with it or the interest would keep increasing as long as it was not paid.  I did advise them that I would pay as soon as I understood what this additional money was for.  I explained to the customer service rep. (the only person I was allowed to speak with) that the resort would not have structured my contract with specific language and they would have also known that there was a 2009 increase in maintenance for the resort and at the time would have placed $684.95 instead of $650.00.  The first bill they sent me was apparently in November 2009 advising payment due in January 31, 2010.  Thereafter, and trying to frantically find my original contract - I did receive another bill dated February 11, 2011 assessing me a $68.00 interest fee.  The maintenance fee was not 30 days delinquent by February 11th as it was not due until January 31, 2010 . . . because I questioned the increased fee - they added the $68.00 in interest prematurely as it should not have had to be 30 days delinquent and not 11.  This company is trying to rip the owners of the timeshare off.  I do not believe this is a maintenance fee increase because if it was that simple they would have just told me that.  They are very rude, do not do what they say they are going to do.  I was going to pay the $752.95, until they refused to give me something in writing stating the account was paid in full.  They would not even send or fax me copies of the the November or December invoices.  They basically refused to deal with me at all.  They don't care about the owners now that we have paid all the money and can't get out of our contracts.  I am a business owner and would never conduct myself in this manner with my clients.  No wonder so many companies go out of business.  A word to the wise do not purchase a timeshare out of the United States and make sure that you know who you are dealing with.  Don't drink your champagne until you have signed all the documents and carefully read for things like interest rates, etc.  My interest rate comes out to 120% per year - that is absurd.  I had no idea that even though I haven't used my timeshare this year yet for the first time, that they would already be charging me more money than specifically stated on my contract.  Feel free to contact me and I hope everyone can glean something from my unfortunate experience.

This report was posted on Ripoff Report on 05/19/2010 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resort-Com-International-aka-Resort-Community-Inc-aka-ResortCom-International-and-Playa-Grande-aka-Playa-Grande-Resort-SA-de-CV/San-Diego-California-92168/Resort-Com-International-Resort-Community-Inc-ResortCom-International-and-Playa-Gran-604968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

timeshare regulations in mexico

AUTHOR: VC32 - ()

Terrible hotel! We sat in on the timeshare presentation for their sister property, the Grand Solmar. The folks here are slick, dishonest and then get nasty when you tell them youre not interested. And if you really love the Grand Solmar enough to want a timeshare, know that a) you can pick it up far cheaper on the secondary market (redweek, tugbbs, sellmytimesharenow) and b) you can get one off weeks on the above sites for not more than the cost of the maintenance fees - why shell out the t0 grand? No reason at all to buy this, and theyll keep you at the presentation long enough to take away valuable time from your vaca (not the 1.5 hrs they promise). The free stuff they offer just isnt worth it. From what i know, because they were misleading, there's still a good chance to cancel your membership. I recommend you to read this article from Mexican Timeshare Solutions about the timeshare regulations in Mexico: 

http://www.timesharescam.com/blog/153-timeshare-regulations/
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