- Report: #941783
Report - Rebuttal - Arbitrate
Complaint Review: Resort Ownership Resolutions
Resort Ownership Resolutions8025 Black Horse Pike Internet West Atlantic City, New Jersey United States of America
Resort Ownership Resolutions Verified REVIEW: Resort Ownership Resolutions commitment to total customer satisfaction. Resort Ownership Resolutions past and current approach to business is focused on providing the highest quality consulting services to their clients.
*UPDATE: Resort Ownership Resolutions pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Resort Ownership Resolutions recognized by Ripoff Report Verified as a Safe business service. Atlantic City, New Jersey
*UPDATE Employee: The Straight Facts .. Setting the record straight.
*UPDATE EX-employee responds: Just the Facts?
*REBUTTAL Owner of company: Just the facts
EDitors UPDATE: Positive rating and recognition has been given to Resort Ownership Resolutions for its commitment to excellence in customer service.
Ripoff Reports discussions with Resort Ownership Resolutions have confirmed their ongoing commitment by the company to complete client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Resort Ownership Resolutions listens carefully to client concerns, understands why we have one mouth and two ears, and sees them not only as an opportunity to learn from past mistakes, but also become more efficient as a company in the services offered and the support for those services.
Resort Ownership Resolutions has informed us that their philosophy is that their clients always come before profits, and as long as that philosophy is adhered to, one thing will take care of the other. To be a successful business, Resort Ownership Resolutions feels it is critical to listen to their clients and respond appropriately. By always putting their customers first, offering a guaranteed refund on their services, Resort Ownership Resolutions hopes to maintain their successful services both now and for many years to come.
The discussions further revealed that their business philosophy is based on the premise that "even the most successful business will ultimately fail if they are not listening to their clients and delivering on their expectations. Resort Ownership Resolutions mission statement says it all: "Honesty and integrity is the cornerstone of any successful relationship." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Starting from the beginning, from the first phone call to the end result, the staff was very professional, knowledgeable and came through on their promises."
Resort Ownership Resolutions Client Services Department have expressed that they feel very confident doing their job. The Client Services Director stated "Everyone here takes a personal interest in the services we deliver to our clients. So many of them have been taken advantage of by unscrupulous developers sales departments and put in such a bad situation, that it also gives us personal satisfaction to know we were able to deliver on our promise and put people in a much better position.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Resort Ownership Resolutions takes employee satisfaction seriously as well. Employee feedback is encouraged and helps to ensure that Resort Ownership Resolutions services are continually evolving, not only allowing them to deliver on the guaranteed promise but also help to maintain everyones commitment to the customer. Rip-off Report was pleased to learn that Resort Ownership Resolutions past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Resort Ownership Resolutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Resort Ownership Resolutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Ron Makino and many of his current associates, Ripoff Report is convinced that Resort Ownership Resolutions is committed to quality delivery of services resulting in total client satisfaction.
Resort Ownership Resolutions.Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
ABOUT THE REPORT BELOW POSTED BY EX-EMPLOYEE ..
The Straight Facts .. Setting the record straight
Here it is straight:
Resort Ownership Resolutions has recently been acquired by Enterprise Services Group, which has been in business since December of 2010. The purchase of ROR, which is public record, was handled by Arthur Brown an Attorney with the Law Firm of Levine/Staller. ROR has maintained a perfect record of servicing all of its clients, which earned it an A- rating with zero complaints to date with the BBB. Enterprise was looking to grow their services and given ROR's spotless record of service, saw them as an ideal candidate to be able to expand their services with.
Enterprise also researched other companies in the same space for possible acquisition but found that Resort Ownership Resolution's record of always placing the client first, coupled with unparalleled service placed them at the forefront of their industry. This fit with Enterprises philosophy on service, as they also have a rating of an A- and zero complaints to date. A business with or without accreditation needs to be in operation for at least 12 months, with little to no complaints, before being eligible for an A- rating. As any business would need to do after acquiring a company in a state it previously did not have operations in, Enterprise registered to operate businesses out of New Jersey and Tennessee, giving it two additional full time locations in addition to their Nevada office, for a total of three. Enterprise chose to retain Most of the ROR staff and as part of the acquisition Ron Makino was promoted to the position of President and Fran Santore and Steve Coxs services were not retained, removing them from the employment and operations of the company, now owned by Enterprise. As a condition of the sale Enterprise has assumed all assets and liabilities including its entire customer base. All clients (past and present) have been personally informed of the sale. Also any client testimonials have given permission for their testimonials to be used and any referrals connected with the service of ROR have been asked to disclose if their services were performed by Enterprise or ROR ensuring there will be no confusion or deception of any future clients.
We have determined that these posts were made by a disgruntled ex-employee(s) that was terminated for not adhering to Resort Ownership Resolutions ethics, compliance, and performance standards. The ex-employee(s) are now working for one of our competitors, whos unethical business practices are appropriately being questioned and has earned an F rating with the BBB. Lastly, we always recommend that you do your research on any company through the States Department of Consumer Affairs, BBB, or any other nationally recognized trusted source of information.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Resort Ownership Resolutions ROR ROR Heads Arrested by FBI, Fraud, Misleading, Scam InternetWest Atlantic City, New Jersey
Resort Ownership Resolutions is a Scam Run by People who Have Been Arrested for Fraud and are currently being prosecuted by the FBI. All of the top financial officers of ROR have been arrested for fraud.
Fran Santore (52) CEO of ROR & Steven Cox ( 48) were both arrested .
Resort Ownership Resolutions still today is doing things fraudulently. They do not provide all of their clients with inventory, are illegally financing clients with payments, and are ignoring a court order by a lawsuit with Wyndham having some of their people who are restricted from talking to Wyndham owners, using fake Names:
You may also want to Google the address for their TN office on their website:
Resort Ownership Resolutions
5114 Old Hickory Boulevard
Suite 206Hermitage, TN. 37076
Shows up as Senior Living, Not an office location.
As for the ethics of Resort Ownership Resolutions, you can look for yourself.
Google Fran Santore FBI or Steve Cox FBI and see for yourself.
This report was posted on Ripoff Report on 09/15/2012 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resort-Ownership-Resolutions/Internet-West-Atlantic-City-New-Jersey-08232/Resort-Ownership-Resolutions-Verified-REVIEW-Resort-Ownership-Resolutions-commitment-to-t-941783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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