• Report: #452864

Complaint Review: Restaurant.com Better Business Bureau

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  • Submitted: Mon, May 18, 2009
  • Updated: Mon, May 18, 2009

  • Reported By:Miami Florida
Restaurant.com Better Business Bureau
restaurant.com Nationwide, Illinois U.S.A.

Restaurant.com Better Business Bureau RESTAURANT.COM NOT WORTH IT Illinois Nationwide

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BEWARE DO NOT sign up with these people. They do not honor their contract and it is a hassle. They believe they have a satisfactory status on the BBB, which I think is ridiculous of them. Hey, BBB, exactly how many complaints have to be filed before you begin to protect the public like you are supposed to?
Here is their file on the BBB:

Business Contact and Profile

Name: Restaurant.com
Phone: (800) 979-8985
Fax: (847) 506-9685
Address: 1500 W Shure Dr
Ste 200
Arlington Heights, IL 60004-1478

Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

I"M SORRY THIS IS STILL WAY TOO MANY FOR ME...A RED FLAG !!

BBB processed a total of 271 complaints about this company in the last 36 months, our standard reporting period. Of the total of 271 complaints closed in 36 months, 126 were closed in the last year.
These complaints concerned :
1 regarding Issue Not Defined

28 regarding Advertising Issues BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

2 - Advertised price not honored
3 - Advertised product not available
1 - Advertised service not available
2 - Advertised terms not honored
1 - Advertisement did not disclose all conditions required to take advantage of an offer
6 - Advertisement misrepresented a product
4 - Advertisement misrepresented a service
3 - Bait & switch advertisement
2 - False or unsubstantiated claims in advertisement
4 - None of the Above - Advertising Complaint Issue

22 regarding Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

6 - Failure to correct billing errors
6 - None of the Above - Credit, Billing or Collection Complaint Issue
1 - Unauthorized bank debits
9 - Unauthorized credit card charges

15 regarding Contract Issues BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

7 - Failure to honor a contract or agreement
3 - Invalid or false contract
4 - None of the Above - Contract Complaint Issue
1 - Unauthorized changes to the contract or agreement

38 regarding Customer Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

9 - Failure to provide promised assistance or support for products or services
19 - Failure to respond to phone calls or written requests for assistance or support
10 - None of the Above - Customer Service Complaint Issue

30 regarding Delivery Issues BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

21 - Non-delivery of products
7 - Non-delivery of services
2 - None of the Above - Delivery Complaint Issue

2 regarding Guarantee or Warranty Issues BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

2 - None of the Above - Guarantee or Warranty Complaint Issue

13 regarding Product Issues BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

3 - Defective, damaged, or incorrect product received
10 - None of the Above - Product Quality Complaint Issue

61 regarding Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

7 - Failure to honor promised refunds, exchanges, or credit
22 - Failure to honor refund, exchange or credit policies
32 - None of the Above - Refund or Exchange Complaint Issue

47 regarding Sales Practice Issues BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

15 - None of the Above - Sales Complaint Issue
6 - Sales presentation did not disclose key conditions of the offer
7 - Sales presentation misrepresented the product
5 - Sales presentation misrepresented the service
3 - Sales presentation not consistent with advertisement
11 - Sales presentation used dishonest sales practices

14 regarding Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

1 - Delayed completion of service
4 - Failure to honor service estimate or agreement
4 - Improper or inferior service
4 - None of the Above - Service Complaint Issue
1 - Unauthorized service

These complaints were closed as:
261 Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

142 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
118 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.

10 Administratively Closed BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution


Beware
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 05/18/2009 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Restaurantcom-Better-Business-Bureau/Nationwide-Illinois/Restaurantcom-Better-Business-Bureau-RESTAURANTCOM-NOT-WORTH-IT-Illinois-Nationwide-452864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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