• Report: #162501

Complaint Review: Restaurants On The Go

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  • Submitted: Fri, October 28, 2005
  • Updated: Sat, October 29, 2005

  • Reported By:SCARBOROUGH Ontario
Restaurants On The Go
1 Scarsdale Road TORONTO, Ontario Canada

Restaurants On The Go RIPOFF HORRIABLE TORONTO Ontario

*Consumer Comment: Oh, the humanity!

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My reason for ordering take-out tonight is because im 23 weeks pregnant. I made an order approximately 8:50pm from RESTAURANTS ON THE GO

I choose il fornello. pasta and an appetizer. The food total was $19.45.- delivery was $7.95_ my order was on the way but my request for no mushrooms was not made.

At 9:48pm I called "il fornello" myself they said my order is still there and it had been ready for awhile and they had called -restaurants on the go- about 9:20pm and ask why the order was not pick-up yet.. The girl from il fornello put me hold after being on the phone with her for a few mins. She came back and said someone had just came in and pick it up.

My food came at 10:08pm when I said to the delivery guy that it had taken way to long and someone from his catering servives called me over half and hr ago and said it was on the way. He said that was in possiable in a rude tone. The food felt Hot threw bag. so I payed for it. I gave him $40. the order was $31.52 I asked for all my change back he then said in a "snotty" manner I have nerve..

I said good night to the man and shut my door. I openen the bag of food. The containers felt hot but when I took of the tin lid to my pasta. The pasta was COLD.

I called -restaurants on the go- 10:12pm on my clock. my call was put on hold. at 10:34pm I hung up and called right back. there was a voice recording saying they are now closed. -If you want to leave a message or place an order in advace please do so at the end of that message.. I did leave a message with my name and number and a brief message as the service I just got.

I spent $31.52 for food and I didn't get to eat any of it:( I diserve a full, if not more.. I will up-date this if and when they return my phone call...

Katherine
SCARBOROUGH, Ontario
Canada


This report was posted on Ripoff Report on 10/28/2005 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Restaurants-On-The-Go/TORONTO-Ontario-M3B-2R2/Restaurants-On-The-Go-RIPOFF-HORRIABLE-TORONTO-Ontario-162501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Oh, the humanity!

AUTHOR: Dick - (U.S.A.)

From Katherine's tale of woe:

"My reason for ordering take-out tonight is because im 23 weeks pregnant."

??? Not sure what one has to do with the other. Are you incapacitated by your pregnancy? Bedridden?

"I gave him $40. the order was $31.52 I asked for all my change back he then said in a "snotty" manner I have nerve.."

You can afford a $30+ meal, but you can't throw him a $1 or $2 tip? Classy. So you bitch him out, stiff him on the tip, and then you're surprised that he was "snotty?" What did you expect, a curtsy and a tip o' the cap?

"I spent $31.52 for food and I didn't get to eat any of it:("

No microwave, huh? What did you end up having for supper?

"I diserve a full, if not more.. "

No, you doh't. Maybe an apology, maybe a couple bucks knocked off the next time you use their service. Do you expect the restaurant to refund the price of the meal? Why?

Look, I can understand your frustration. Late delivery is an annoyance, and we've probably all experienced it. But it's the nature of the beast, especially when the delivery service is separate from the restaurant itself. There are any number of things that can go wrong... heavy traffic, difficulty finding an address, etc. etc.

If you can't accept this, you have two options: go to the restaurant yourself, or cook at home.

In the overall scheme of things, it's really not that big a deal.
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