• Report: #1007327

Complaint Review: Resume Express

  • Submitted: Fri, February 01, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: James — Corvallis Oregon United States of America
Resume Express
Internet United States of America

Resume Express Resume Writing Service, Internet

*Author of original report: Update

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I ordered a resume from Resume Express, paid their fee (it wasn't exorbitant, but if I remember correctly it was over $50. After a few days of no response, I contacted them again. They claimed they had no payment information from me. I provided them with the paypal transaction information and they promptly apologized for the mixup.

Things appearing to be back on track, I provided the information they requested and was told I would receive a draft in a few days. After about a week or so, I contacted them again for an update on the status of my order.

Another week went by with no response so I contacted them again. Again, no response. In the mean time, I became employed at a rather intense but short term agricultural job working over 70 hours a week, and managed to forget about the whole process.

This occured just over a year ago, and I'd completely forgotten about it. Until I was contacted by the company offering a 'holiday deal' to update my resume for a reduced price. Having been reminded of this debacle, I have now called three times and sent two more emails and received no response whatsoever.

I cannot imagine that this company (which provides no address, only email and a phone system that only seems to go to voicemail) is anything but a complete scam.

This report was posted on Ripoff Report on 02/01/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Resume-Express/internet/Resume-Express-Resume-Writing-Service-Internet-1007327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Ryvern - (United States of America)

Though it took a little time (apparently they were moving their office), I did eventually receive a response from Resume Express. They sent me a draft, made changes promptly, and then sent the final resume in both .pdf and .docx formats. Both formats were excellent, and have helped me garner more interviews.

I received a written apology for the confusion and mistakes, and their customer service has been excellent since my complaint.

Final review: It may have taken awhile, but the product was excellent and cost effective, as advertised, and the apologies sincere. I would use this company again, and I will recommend it to others.
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