• Report: #1040661

Complaint Review: ResumeEdge

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  • Submitted: Thu, April 04, 2013
  • Updated: Thu, April 04, 2013

  • Reported By: Raj — New York
121 S.13th Street, Suite 201 Internet United States of America

ResumeEdge ResumeEdge.com, Nelnet Scary Customer Service, Internet

*UPDATE Employee: ResumeEdge Response

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Companies like ResumeEdge remind you that there are still companies that do not care much about Customer Service.

I had a pretty decent resume to begin with but I was excited about a job opening and wanted to give it my best shot and thus opted to pay a professional service to take a look at it.

I placed an order to edit my resume for $99.00 and filled the entire required questionnaire on March 25th 2013. On March 26th, I sent an email to the editor who was assigned to me, telling her to feel free to reach out to me in case she needs any additional details from me. The site says that I could expect my draft within 7 days of submission and I wait hoping Ill get back my resume soon. 7 days pass by and no signs of my resume.

On April 2nd, I call their customer service to talk to the most un-friendliest customer service person ever, Jim. I tell Jim that I haven't heard back from my resume editor and its past 7 days and I would like to cancel the order because I just wasted 7 days waiting. Jim tells me he cannot cancel the order and he has to talk to the editor to figure whats happening. He steps away for a minute and comes back to tell me that he couldn't reach the editor. But he wouldn't want to cancel my order because according to him its still not 7 days.

He tells me that he will call me back in 2hrs with information. I end my call wondering if this guy is just having a bad day or if this is how he is trained to treat his customers. Right after i end my I receive an email from my editor who was unreachable according to this guy telling me that she had a 104 fever and couldn't work on my resume. I am sorry that you had fever but I had purchased services of ResumeEdge so it was their responsibility to server their customers.

Next thing I know the first draft of my resume is rushed to me. The resume starts with "Bushiness Minded MBA" And my last job description had sentences that made no sense and were both grammatically and technically wrong. This really was a big disappointment. The first thing I do the next day is call customer service again. Guess who answers my call? Jim again! He asks me for my name and even before I finish telling him my name, he goes "So, what can I do for you?" in a very rude way. This guy seriously needs some training in customer service.

I mean, I do not expect you to be like Amazon but every company I talk to has minimum courtesy these days. The guy was not helpful at all and he points me to my resume editor's flu email. I mean, seriously are you trying to make me feel bad or is it just that you two are the only employees at ResumeEdge.  And when I tell him about the problems with the resume he tells me that I am supposed to fill a feedback form to the editor and somebody would a look at it. And he doesn't want to answer my question as to why he wouldn't cancel my bloody order to begin with. He hangs up without even asking me if am done.

I give my feedback on the form regarding my dissatisfaction. After sometime I receive an email and from Jim again. Jim, who is never sorry for the trouble ResumeEdges customers go through, bluntly tells me that everything related to the order was right and I should contact the same editor that I wasn't happy with for further revisions. I ask him to speak with anybody else but with no luck.

End of the day, more than ResumeEdge taking my $99.00 or the editor not doing a good job, it was the customer service of this company that really pissed me off. I am not going to pursue ResumeEdge for my money but thought I would post my review online and save others.

This report was posted on Ripoff Report on 04/04/2013 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/ResumeEdge/internet/ResumeEdge-ResumeEdgecom-Nelnet-Scary-Customer-Service-Internet-1040661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ResumeEdge Response

AUTHOR: Brittny-ResumeEdge - ()

 In researching the complaint filed, I went through and listened to all calls between customer service and this customer.  Not once were any of the customer service representatives the customer spoke with rude.  The representatives addressed the customer's concerns and reached out for additional information to better assist in finding a resolution to the problem at hand.  They informed the customer of when the resume was due back to them and shortly after, the editor sent an email stating she had been ill and was currently working on the order.

When the customer called in to complain about the end product, we advised the customer that they had two revisions remaining with the editor to make any changes necessary, which the customer did not want to deal with.  Per company protocol, any complaints must be in written form via a Customer Feedback Index.  This customer did fill one out, which went to our Managing Editor for review.  Following review from our Managing Editor, the edits did meet industry standards, the error stated in the complaint filed, was not in the document, it was error free, and the customer was again given the opportunity to work with the same editor to resolve any issues, which was again refused.

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