- Report: #462083
Report - Rebuttal - Arbitrate
Complaint Review: Resveratrol Ultra
Resveratrol Ultra3007 Greene Street Hollywood, Florida U.S.A.
Resveratrol Ultra Beware of Deceptive Busniess Practices of Resveratrol Ultra. The Free Offer that is NOT Free. The Gift that Keeps on Giving. Hollywood Florida
*Consumer Suggestion: You mean the gift that keeps on taking! / Try $7.99 at Wallgreens, same stuff.
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Then, every thirty days, like clockwork, a new bottle of the stuff would arrive in the mail. They sent me 3 bottles total, 2 of which I did not request, and they charged me $87.00 for each, including the "free" trial. The trial is only free until they bill you for it, but they don't seem to believe that is a deceptive business practice!
I called to cancel my order and told them that I wanted the charges for the bottles that I did not order removed from my credit card. It took about 15 minutes to get a service representative on the phone, I guess because the representative was on the other side of the globe. He said that he would cancel my order, which of course I did not order in the first place, after first offering me a discount rate, which I rejected.
I asked him if he would remove the charges from my credit card. He just kept repeating that he had "elevated my concern," to someone higher-up who would send me an email. I must have asked him 5 times, "I want a 'yes' or 'no,' will you be removing the charges for the bottles that I did not order from my account?" He would not answer my question. He ultimately hung up on me.
I doubt if they will refund the money for the product that I did not order, which amounted to several hundred dollars, because they do state that they will keep sending you the product until you cancel it. They certainly count on the deception "free trial," and the hope that you will sign-up without reading the "Terms & Conditions," and ultimately be billed for the "free trial" and several additional bottles sent before you realize that you will keep receiving the product unless of until you pro-actively cancel their account.
Indeed, they do clearly state their brazenly dishonest practices in their Terms & Conditions, as if that makes them OK:
HERE'S AN EXCEPT FROM THEIR TERMS & CONDITIONS
( http://www.resveratrolultra.com/offer/resveratrolultra/terms.html )
WHICH BASICALLY SAYS THAT YOU WILL BE CHARGED FOR YOUR FREE TRIAL AND FOREVER AFTER UNTIL YOU PRO-ACTIVELY CANCEL YOUR ORDER:
2. ORDERING PRODUCTS THROUGH THE WEBSITE; POLICIES.
NOTE: All products come with a fifteen (15) day free trial period (Free Trial) as described in this Agreement. If You have any questions about Our Free Trial, please contact Our Customer Service Department toll-free at 1-866-992-6556 . Our Customer Service Department is open twenty-four hours a day, seven days a week.
A. Free Trial Policy: Our Free Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:
B. Beginning on the day that You place an order for a product (Product) from the Website, Your fifteen (15) day Free Trial period begins (Free Trial Period). The Free Trial Period is calculated in calendar days, not business days.
C. You will be shipped a thirty (30) day supply of the Product You ordered. Generally, Your Product is shipped 3 to 5 days after placing Your order. Delivery time is subtracted from Your Free Trial Period, and will reduce the number of days allocated to Your Free Trial Period. If You want to extend Your Free Trial Period due to slow postal delivery or delayed pickup, You must call Our Customer Service Department toll-free at 1-866-992-6556 . Reasonable requests (as determined by RESVERATROL ULTRA) to extend Your Free Trial Period generally will be granted.
D. If You are satisfied with the Product and wish to continue to receive the Product on a monthly basis, You need do nothing else. Upon the expiration of the Free Trial Period, Your credit card will be billed for the full cost of the Product that You ordered (i.e., a thirty day supply).
E. On the thirtieth day following the date You first ordered Your Product, RESVERATROL ULTRA will send you another thirty (30) day supply of the Product, and the credit card You provided to us will be automatically billed for the Product.
F. Unless You cancel this service, every thirty (30) days thereafter RESVERATROL ULTRA will send you an additional thirty (30) day supply of the Product You ordered, and the credit card You provided to us will be automatically billed for the Product.
G. If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at 1-866-992-6556 prior to the expiration of the Free Trial Period and cancel Your order. You need not return the Product to RESVERATROL ULTRA if You cancel within the Free Trial Period.
Please note, if You fail to call us prior to the expiration of the Free Trial Period, Your credit card will be charged for the Product that was shipped to You.
YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
H. Regardless of whether You cancel Your Free Trial in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently ranging between $3.95 and $5.95, depending on the Product ordered). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Free Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
This report was posted on Ripoff Report on 06/16/2009 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resveratrol-Ultra/Hollywood-Florida-33020/Resveratrol-Ultra-Beware-of-Deceptive-Busniess-Practices-of-Resveratrol-Ultra-The-Free-O-462083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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