• Report: #449096

Complaint Review: Resveratrol Ultra

  • Submitted: Tue, May 05, 2009
  • Updated: Fri, May 15, 2009

  • Reported By:Clements California
Resveratrol Ultra
3007 Greene St Hollywood, Florida U.S.A.

Resveratrol Ultra - FWM Laboratories Hollywood Florida

*Consumer Comment: return policy

*Author of original report: Thank you

*Consumer Suggestion: This is 100% sure solution

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The product is Resveratrol Ultra, the ad was seen on WebMD. I purchased a trial for $2.00 and not long after was billed $87.13. I tried to call and cancel, the first phone number I called was disconected, the second phone number I called was a recording that just kept giving the business hours over and over, the third phone number I called was an automated cancellation, by this time I had received another bottle of this product that I was trying to return, and I also had another charge on my credit card for $87.13 but the second charge was from something called Eorlds Best Acai. I finally got a person on the phone with a fourth phone number found in the merchant information on my credit card, and was told I was already credited for the products, I told them no I have two charges and was only given a credit for one, I was getting no where with this person so I asked to speak to a supervisor, this person named Chanel Smith tried to tell me I had returned the product wrong and would not receive a credit for the second charge, until I told her I had heard on the news that this is a scam and I would call channel 3 news and report them, after that she said I would receive a credit in 2 to 3 business days. Of which still remains to be seen.

Lisa
Clements, California
U.S.A.

This report was posted on Ripoff Report on 05/05/2009 08:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resveratrol-Ultra/Hollywood-Florida-33020/Resveratrol-Ultra-FWM-Laboratories-Hollywood-Florida-449096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

return policy

AUTHOR: Kathy - (U.S.A.)

same thing exact happened to me..i never even got an e mail confirmation to know the start date of my trial period..i thought my order never went through it just showed up a week later
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#2 Author of original report

Thank you

AUTHOR: Lisa - (U.S.A.)

I called the phone number 866-949-0138 spoke with someone they said is a supervisor named Sheena Jones and was told my refund started processing on 5-8-09. I hope she is telling the truth. I find it really hard to believe anyone from this company. I think this purchase is one of the biggest mistakes I have ever made!
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#3 Consumer Suggestion

This is 100% sure solution

AUTHOR: Nathan Cunningham - (U.S.A.)

It's very disappointing to hear that you have to call a lot of numbers. But I'm sure about this one---866-949-0138. There will be no another run around stories, recordings to listen to, or disconnection. I had the same experience and only this helpline does really helped me.
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