- Report: #473136
Report - Rebuttal - Arbitrate
Complaint Review: Resveratrol Ultra
Resveratrol UltraHollywood, Florida U.S.A.
Resveratrol Ultra Last shipment on June 16, 2009. Terms are next shipment 30 days later. Cancelled future shipments on July 13, 2009, yet Visa was charged $87.13 on July 17, 2009. I phoned on that day and requested a refund. Customer Service said that I had been billed the day prior to cancellation and therefore could not get a refund. I said, no, per your terms, there is a 30-day period between shipments and Hollywood Florida
On 07/24/09, I again phoned the above number to report I had not received a refund. I spoke to "Nathan, #A-153." He ultimately transferred me to his supervisor, who said I could have a refund as soon as I returned the product which he said was shipped out the same day I cancelled. I told him I had never received the product, so how was I to return something I had never received. He gave me a 1st class USPS number, which of course is not set up to be tracked anyway, and also gave me a return authorization number. I said, "Okay, so now I have a return authorization for a product I never received." He said, "It is in transit." I said, "Since 07/13?" He said, "Yes."
Why do they even bother with this sham? It's obvious our money is gone for good, and for nothing.
This report was posted on Ripoff Report on 07/24/2009 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Resveratrol-Ultra/Hollywood-Florida-33020/Resveratrol-Ultra-Last-shipment-on-June-16-2009-Terms-are-next-shipment-30-days-later-473136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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