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  • Report: #1133672

Complaint Review: Retina-x

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  • Submitted: Tue, March 25, 2014
  • Updated: Fri, March 28, 2014

  • Reported By: Carlosv — Miami Florida
Retina-x
Internet USA

Retina-x Phone sheriff Phonesheriff Mobile spy MobilespyAvangate This software is a scam that will take your money and show you what you could see for free on icloud.com Internet

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Phonesheriff is asoftware that purports to give you access to an iphone or Android phone and you can see all activity related to SMS logs, call logs, emails, pictures and locations on the target phone.

You can use this software to keep tabs on your kids, employees or whatever.

The point is, in order to use the software, you need to have the Appl ID and password of the iphone in order to get access to it (Good luck with that).

But this was my kid's phone so I have access to that information.

Then they tell you you need to enable icloud backup and set it to backup all the information on the iphone periodically.  No problem with that either, actually kind of makes sense.

Then you download the software, install it on your PC and enter the Apple ID password into it.

What the software really does is go to icloud.com with  that Apple ID and password and downloads whatever information it can grab from there. 

The scam is twofold:

First, if you have the Apple ID and password and can setup the icloud backup, you don't need any software, you just go to icloud.com, enter the user/pass and you get access to the whole thing without paying a penny or installing any software.

Second, even that is done wrong by this software.  when you use it, all logs are empty and the only thing you will see will be the phone's name.  No information is retrieved.  Maybe they will fix it in the future and will be able to properly download the information from icloud and show it to you in your computer but even then you could just go to icloud yourself and look at the information for free.

OH!! And one last thing.  The LOCATION services it will report even if they fix it, will be the location of the phone when the backup is done, there is no running location log on the iphone to backup and download so it will probably always show the same place where the phone is connected to the charger and Wi-Fi.

Stay away from this thing.  I'm writing this without anger or trying to get back at them, it's just that I can't see these people stealing money and remain silent.

When I chatted with the guy in tech support and called him on all the ridiculous instructions he was giving, and then told him I knew he was BS'ing me because what he was saying didn't make sense, they offered to refund my money but I just know that's not going to happen.  poorer but wiser I guess.

This is the transcript of that conversation.  DON'T BUY THIS THING.

 

Henry Sawyer

Customer support

Chat started

 

 

Carlos

Hi, I received a message that my request xxxxxx had been updated but I can't look at it.

 

Carlos

Hello?

 

 

Hello??

 

Anyone there?

 

Henry Sawyer joined the chat

 

Henry Sawyer

Hi,

 

How may i help you ?

       

 

 

Carlos

Hi, I received a message that my request xxxxx had been updated but I can't look at it.

 

Henry Sawyer

May I have your order number and email id with which you made the purchase?

       

 

 

Carlos

xxxxx@hotmail.com

 

Henry Sawyer

Please give me moment

       

 

 

Carlos

order reference number: xxxxxxxx

 

Henry Sawyer

You need to uninstall and reinstall the software with the new updated link http://www.xxxxxxx.exe

       

 

 

Carlos

on my pc?

 

Henry Sawyer

Yes

       

 

 

Carlos

Same thing, all logs are empty and the only information I can see is the iphone name and the date of the last backup under "Accounts"

 

Henry Sawyer

Whats the last date and time showing for backup ?

       

 

 

Carlos

2014/03/23 19:18:08

 

Henry Sawyer

Take backup now and then check

       

 

 

Take backup and then for for 24 hours and check

 

Carlos

Backup done. do I get out of the software and restart it?

       

 

 

Henry Sawyer

Wait for 24 hours and then check

 

Carlos

why? I can already see the backup on icloud!

What's the reason to wait 24 hours?

       

 

 

 

 

Henry Sawyer

On Phone Sheriff Investigator

       

 

 

Carlos

But why would it take 24 hours if the backup is already there?

Doesn't it load it when you start the software? That makes no sense..

What is it waiting for in those 24 hours?

 

 

       

 

 

 

 

Henry Sawyer

No, it takes time to fetch logs form icloud.

 

Carlos

And why wouldn't it take the backup made 3 days ago?

     

 

 

 

 

Henry Sawyer

There was some issue that's the reason we have updated the new build

 

So request you to wait for next 24 hours and then let us know.

       

 

 

 

 

You can email me on xxxxxxx@retinax.com

 

Carlos

Do I have to reinstall the software again in 24 hours?

       

 

 

 

 

Henry Sawyer

No, as you have just reinstalled with the new build that i gave you

 

Carlos

OK, so, you're telling me, that Retinax needs to fetch the logs from icloud and that takes 24 hours? How do you do that without my icloud user and password? The logical thing is that this software goes to icloud and downloads whatever information it can when I start it.

       

 

 

 

 

Henry Sawyer

Yes.

 

Carlos

yes what?

       

 

 

 

 

Henry Sawyer

Yes when the Phone Sheriff Investigator gets start it downloads the logs, that why you need to login wit Apple ID and Password

 

Carlos

OK, then I shouldn't have to wait 24 hours, it doesn't take 24 hours to download a 8MB log to my computer.

so, why the 24 hours? The log is already there.

     

 

 

 

 

 

 

Henry Sawyer

There are many tasks perfromed in backend

So it takes time.

       

 

 

 

 

 

 

Carlos

Look, I'm not a little old lady, I'm a systems engineer and what you're telling me doesn't make sense. Just tell me this thing is a scam and I won't even try to get my money back, I just don't want to waste any more time.

There are no tasks performed in the backend, the only connection is between my computer and icloud. What backend?

       

 

 

 

 

 

 

Henry Sawyer

Okay i am forwarding your request for refund and it will be processed in 72 hours

     

 

 

 

 

Carlos

Thanks.

 

So it doesn't work?

Will I receive a refund notification from you now that you forwarded the request? Or I have to wait 72 hours to see what happens?

       

 

 

 

 

 

 

Henry Sawyer

It will be credited in your account

       

 

 

 

 

Carlos

Thank you.

 

 

 

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Customer support

Chat started

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Hi, I received a message that my request 242521 had been updated but I can't look at it.

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Hello?

 

 

Hello??

 

Anyone there?

Henry Sawyer joined the chat

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Hi,

 

How may i help you ?

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Hi, I received a message that my request 242521 had been updated but I can't look at it.

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

May I have your order number and email id with which you made the purchase?

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

carlosv72@hotmail.com

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Please give me moment

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

order reference number: 25449991

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

You need to uninstall and reinstall the software with the new updated link http://www.phonesheriff.com/dls/PhoneSheriffInvestigatorSetup.exe

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

on my pc?

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Yes

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Same thing, all logs are empty and the only information I can see is the iphone name and the date of the last backup under "Accounts"

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Whats the last date and time showing for backup ?

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

2014/03/23 19:18:08

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Take backup now and then check

       

 

 

Take backup and then for for 24 hours and check

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

BAckup done. do I get out of the software and restart it?

       

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Wait for 24 hours and then check

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

why? I can already see the backup on icloud!

       

 

 

What's the reason to wait 24 hours?

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

On Phone Sheriff Investigator

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

But why would it take 24 hours if the backup is already there?

 

Doesn't it load it when you start the software? That makes no sens..

       

 

 

e

 

What is it waiting for in those 24 hours?

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

No, it takes time to fetch logs form icloud.

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

And why wouldn't it take the backup made 3 days ago?

     

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

There was some issue that's the reason we have updated the new build

 

So request you to wait for next 24 hours and then let us know.

       

 

 

You can email me on henry@retinax.com

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Do I have to reinstall the software again in 24 hours?

       

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

No, as you have just reinstalled with the new build that i gave you

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

OK, so, you're telling me, that Retinax needs to fetch the logs from icloud and that takes 24 hours? How do you do that without my icloud user and password? The logical thing is that this software goes to icloud and downloads whatever information it can when I start it.

       

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Yes.

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

yes what?

       

 

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Yes when the Phone Sheriff Investigator gets start it downloads the logs, that why you need to login wit Apple ID and Password

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

OK, then I shouldn't have to wait 24 hours, it doesn't take 24 hours to download a 8MB log to my computer.

     

 

 

so, why the 24 hours? The log is already there.

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

There are many tasks perfromed in backend

       

 

 

Soit takes time.

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Look, I'm not a little old lady, I'm a systems engineer and what you're telling me doesn't make sense. Just tell me this thing is a scam and I won't even try to get my money back, I just don't want to waste any more time.

       

 

 

There are no tasks performed in the backend, the only connection is between my computer and icloud. What backend?

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

Okay i am forwarding your request for refund and it will be processed in 72 hours

     

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Thanks.

 

So it doesn't work?

       

 

 

Will I receive a refund notification from you now that you forwarded the request? Or I have to wait 72 hours to see what happens?

Description: https://v2assets.zopim.io/1BeXOVzsWyO15YB49vhs5GDzmGrwHviZ-concierge?1373746579522

Henry Sawyer

It will be credited in your account

       

 

Description: https://v2.zopim.com/widget/images/avatar_simple_visitor.png

Carlos

Thank you.

 


This report was posted on Ripoff Report on 03/25/2014 10:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Retina-x/internet/Retina-x-Phone-sheriff-Phonesheriff-Mobile-spy-MobilespyAvangate-This-software-is-a-scam-1133672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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