• Report: #1140077

Complaint Review: Retriever Medical Dental Payments

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  • Submitted: Sat, April 19, 2014
  • Updated: Sat, April 19, 2014

  • Reported By: Richard — Pittsburgh Pennsylvania
Retriever Medical Dental Payments
Nationwide USA

Retriever Medical Dental Payments Retriever Payment Systems Don't Ever Trust Retriever Medical Dental Payments With Your Bank Account Information. Houston Nationwide

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On Wednesday 1/29/14 We, dentist and wife, took our lunch hour to listen to salesman, Adam Levy's sales pitch for Retriever Medical Dental Payments.  Our office has used Heartland Payment systems for over 30 years for processing credit card transactions.  At our age, we have a soft spot for young, eager people trying to make a living today.  Adam stressed how his company doesn't charge a cancellation fee and we should give his company a try without penalty.  We signed the contract and gave him a voided check.

After contacting our bank about Retriever, the bank's agent offered us the service at a flat rate and much better savings.  Within 3 business days, we tried calling, faxing, sent a letter with requests to terminate our contract with Retriever.  They ignored us and started sending mailings and a box, no doubt a terminal they wanted to install in our office.  We sent the box back FedEx at our own expense only to have it return again and again.  Same with mailings we returned, our mailman and FedEx person were getting as weary of this company as we were! 

After a heated phone conversation with Mitch Gross, a Retriever rep, he sent us a FAX that threatened a charge or cancellation fee of $700.00 dollars.  The contract has no such fee mentioned or implied.  In fact, their guarantee says you can" cancel upon a 30 days written notice at NO COST OR PENALTY". 

When our monthly statement came we found that they had been drafting money from our account, $5, $30.10, $48.15 twice.  We had tried blocking them but they have many numbers, so we had to change our account number, a hassle and expense.

What kind of a company tries to force you do do business with them?  What company steals money from you for no service or product provided?  answer RETRIEVER 

This report was posted on Ripoff Report on 04/19/2014 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Retriever-Medical-Dental-Payments/nationwide/Retriever-Medical-Dental-Payments-Retriever-Payment-Systems-Dont-Ever-Trust-Retriever-Me-1140077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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