• Report: #939501

Complaint Review: Retriever Medical Dental Payments, Inc. – TRUSTED | Ripoff Report Verified™ …businesses you can trust. Retriever Medical Dental Payments exclusive credit card processing program for medical & dental offices. Retriever Medical Dental Payments' specialized program, copyrighted forms, & support materials allow clients to safely accept credit card payments in six approved ways. Financial management program for client's practice which increases patient payment at time of treatment, preserving, enhancing Doctor – Patient Relationship by teaching discreet, comprehensive methods of getting paid at time of treatment using an exclusive & specialized credit card processing program.

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  • Submitted: Tue, September 11, 2012
  • Updated: Wed, November 19, 2014

  • Reported By: Dr. R — Portland Oregon United States of America
Retriever Medical and Dental Payments
PO Box 288 Chappaqua, New York United States of America

Retriever Medical Dental Payments TRUSTED BUSINESS REVIEW: Retriever Medical Dental Payments, Inc uses "chargeback protection”, if patient unethically attempts to reverse charges for legitimate treatment, Retriever Medical Dental Payments covers clients. Valhalla, NY
*UPDATE: Retriever Medical Dental Payments recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Retriever Medical Dental Payments, Inc. for its commitment to excellence in customer service.

Ripoff Report’s discussions with Retriever Medical Dental Payments, Inc have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Retriever Medical Dental Payments, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Retriever Medical Dental Payments, Inc.'s principal, Mr. [continued below]....
..... Frank Shiner states, “I want our clients to consider these facts:

  • The cost of billing a patient is between seven and nine dollars per bill in administrative time, postage and supplies.
  • A doctor's office must send out an average of three statements to get one back paid.
  • The number one way a doctor loses a patient to another doctor is to allow that patient to owe money because the patient becomes embarrassed or angry and leaves the practice. It is important to note; studies show the average patient will refer as many as 8 other patients to a practice. However, this can only happen if the patient is on good terms with the practice.
  • Consumer surveys show that vacations and charitable contributions take precedence over payments owed to doctors.
  • Retriever has the only program, nationwide, which solves these and other problems that are specific to running a healthcare facility. We show the doctor and his or her staff some simple techniques to help them either get paid at the time of treatment or at least guarantee payment using the patient's existing credit card. We accomplish this with customized, copyrighted support materials, six ways for a practice to accept credit cards and a small dose of simple psychology. The program is so successful that Retriever guarantees their clients will experience a 75% increase in payment by cash, check or credit card at the time of the patient's treatment. Another testimonial to the effectiveness of this program is that it is endorsed by some of the largest Medical, Dental and Chiropractic Societies from coast to coast.”


The information provided in this report below is based on comments made by Frank Shiner during an on-site inspection held by a third party verification company with no biases toward Retriever Medical Dental.

Retriever Medical is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Retriever Medical Dental is a company specializing in assisting medical and dental offices with cost analysis and compliance. Leads are acquired through word of mouth, through endorsements by doctors’ offices across the country, and through the continuing education classes that are taught by Frank Shiner, a representative of the company. The sales process starts with the sales representatives scheduling an appointment with the medical office to meet with the office manager and conduct a cost analysis. Detailed information is discussed, such as areas where the medical office may need some compliance consultation, making sure they’re following PCI payment card industry rules and properly securing patient data to comply with HIPAA regulations.

Dental

Retriever Medical Dental Payments, Inc. Customer Care & Complaint Resolution

At times, a customer may have a complaint about the service they receive. “Fortunately, we have very few issues,” states Mr. Shiner. “The one issue that will come up more often is that a salesperson from another company will come to one of our merchants/doctors’ offices and promise them more savings. We have a guarantee that we will beat any written offer or they could leave at no cost or penalty.” In these situations, Mr. Shiner or a sales representative will contact the medical office to discuss the competing offer and determine if Retriever Medical Dental can lower their cost to beat the competing offer, and if they cannot, then they give the customer the option to cancel with no penalty. “These issues are actually quite simple, so once they’re resolved, they are resolved. The client gets a statement from us every months with the customer service number. They have a local representative that occasionally will stop by and just make sure everything is okay and I know they have a direct pipeline through e-mail and telephone for any help they need. What we found is once that issue is resolved, it is permanently resolved,” explains Mr. Shiner.

Mr. Shiner explains that this policy is in writing on every billing statement sent monthly to the medical offices, explaining that Retriever Medical Dental will beat any other written offer or the cancellation fee is waived. “All we ask of [our customers] is that if a competitor comes in with maybe false rates, let us do an analysis for you and then at that point if we cannot beat their offer… we dissolve the contract at no cost or penalty,” states Mr. Shiner. “We’re very up front with them when we first sign them up – that is our policy.”

Dental

Since receiving a complaint via Ripoff Report, Mr. Shiner explains that they are focusing increasingly on heightening awareness. “There are people that think that Retriever Medical Dental is somehow affiliated with the defunct company called Retriever Payment Systems. We have no affiliation whatsoever with them, so there’s complaints online from that old company. We also heighten their awareness of our policy that all you need to do is allow us to compete, and allow us to do a cost comparison and you’ll never have a cancellation fee of any kind,” he states. Mr. Shiner further explains that he can only recall four issues, and of those four, three have stated that they feel the issue is resolved, are satisfied, and continue to be customers of Retriever Medical Dental. “There’s only one out there that we can’t even reach to talk to. We have suspected that it was prompted by a competitor. That original complaint, we’re very sad with. There are letters online on Ripoff Report that state that we have done everything, and they’re still our customers,” he states.

Mr. Shiner and the team at Retriever Medical Dental recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for clients and businesses to interact and resolve issues. “The reason we’re part of the program is because it’s a great forum for customers to air any issues they may have with any company, but we can use it as a forum for ourselves to get our great customer service message across, as well,” he states.

Retriever Medical Dental Payments, Inc. / Statements from the owner

"Our award winning management team has developed the largest healthcare ONLY processing company in the country. Our senior management team has over 50 combined years of experience in the bankcard processing industry. Our founder began as an independent sales person who recognized a special need in doctors’ offices over 20 years ago. He developed our program over many years and had it copyrighted. Since that time, Retriever Medical / Dental Payments has grown to the point where we now reliably process 2 Billion in doctors’ credit card transactions annually; making us the largest credit card processor, worldwide, that is exclusively dedicated to the healthcare industry. We have developed the ONLY copyrighted proprietary support materials and practice management tools. We have also pioneered the most effective way for the healthcare community to achieve payment at time of treatment.” ~ Mr. Frank Shiner

Retriever's practice financial management program has been used as a continuing education course by major medical and dental associations across the nation.

Dental

Retriever Medical Dental Payments, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review Retriever Medical Dental Payments has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Shiner, Ripoff Report is convinced that Retriever Medical Dental Payments, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

---------------------------------

Retriever Medical and Dental Payments PO Box Terrible time canceling service Chappaqua, New York

I had this company come in and sell me on switching to their service  for credit card payments.  I found their sales pitch deceptive.  They implied that I was in violation of Visa rules by being with a different processor that did not specialize in medical payments.  They also did their best to imply over the phone that they were with visa rather than just a ACH processor.  I'm sure they put enough weasel words in their pitch to avoid prosecution.    

I signed  their contract but after researching the company I found a lot of disturbing practices and decided to cancel service.  It cost me $600 even though I never used their product once or even turned on the credit card machine.

That's fine.  I signed a contact without researching first and got what I deserved on that.  But when I canceled their service I still got charged $28 the next month. When I called they said that was an outside "service company"  that I would have to cancel separately  oh and there is a 3 month buyout so I am going to get charged another $100 when all is said and done.   I signed one contract through their company I should not have to cancel separately through another company. 

Having to pay off this company is the best $700 I ever spent, because I am never going to get taken by a slimy sales team again or get pressured to sign a contract without taking the time to carefully read the whole thing.  It was a good learning experience for me.  Don't make the same mistake. 

This report was posted on Ripoff Report on 09/11/2012 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Retriever-Medical-and-Dental-Payments/Chappaqua-New-York-10514/Retriever-Medical-and-Dental-Payments-PO-Box-Terrible-time-canceling-service-Chappaqua-N-939501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 0Consumer 4Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rating

AUTHOR: fmshine - (United States of America)

Our company has a B B B rating of A+.  This web page has a B B B rating of "F" and for good reason.  Simply do a browser search with the name and you will find much information.
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#2 REBUTTAL Owner of company

Thank you

AUTHOR: fmshine - (United States of America)

Thank you Doctor,



You have my direct line. As I told you, don't hesitate to contact me in the future if you should need any help. I am looking forward to working with you.



Sincerely,



President and CEO

Retriever Medical / Dental Payments, Inc.


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#3 Author of original report

Update #2

AUTHOR: brooksr - (United States of America)

I have tried to remove this complaint but the site does not remove under any circumstances even if the author requests it.

 I want to clear up a few items.  I did not mean to suggest that I didnt know the company I was signing up with when I signed the actual contract. I knew I was signing up with Retriever.

What happened was this; after I signed up I got nervous that I was leaving my processor which I was not unhappy with so I
called to cancel Retriever.  I also found erroneous information about another company on the web. As it turned out, the bad information was not about Retriever Medical Dental Payments.  The President of Retriever contacted me and explained that they have a guarantee that is in writing on their agreement. I looked at the agreement and , indeed, it states that if they cant beat any written offer for the lifetime of my practice, or if the program fails to do anything that they promise, I may leave without any cancellation fee.  The only thing not covered in the guarantee is I just changed my mind.  That sounded reasonable to me and the features of the program sounded like they could help my practice so I am going to give their program a try. 

I did not realize that this site would not let me remove a complaint.  I even contacted them to request removal and it was
denied.  I hope this clears up all of the issues in my original post.
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#4 REBUTTAL Owner of company

Clairification

AUTHOR: fmshine - (United States of America)

I have called this client and explained our program and he is happy.  He attempted to remove his original post but this site does not allow it under any circumstances. 

For any reader, I want to clarify what happened.  The doctor knew he was signing up with Retriever.  He surfed the net and found incorrect information about a different company and got nervous and canceled his account.  We do have a cancellation fee under those circumstances.  However, we have a guarantee on our agreement that if our program fails to do anything promised, the client may cancel at no cost or penalty.  It also guarantees that if we cannot beat any written offer for the lifetime of the doctors practice, they can cancel at no cost or penalty.  I walked the doctor through the features of our program and we are sending a representative in, free of charge, to train the staff and get them up and running.  I found him to be a very nice and reasonable man and I believe we will do business for a long time.

Retriever Medical Dental Payments has been in business for 22 years and has worked with over 20.000 healthcare professional offices. We process nearly 3 billion dollars per year in transactions and we are A+ rated at the B B B. We process for doctor's offices exclusively. We do not take on any retail accounts and we don't have any of the losses associated with stolen cards and other fraudulent activity that is common in a retail environment. Therefore we can offer better rates than retail based organizations.

President and CEO

Retriever Medical / Dental Payments, Inc.

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#5 REBUTTAL Owner of company

Clairification

AUTHOR: fmshine - (United States of America)

I have called this client and explained our program and he is happy.  He attempted to remove his original post but this site does not allow it under any circumstances. 

For any reader, I want to clarify what happened.  The doctor knew he was signing up with

Retriever.  He surfed the net and found incorrect information about a different company and got nervous and canceled his account.  We do have a cancellation fee under those circumstances.  However, we have a guarantee on our agreement that if our program fails to do anything promised, the client may cancel at no cost or penalty.  It also guarantees that if we cannot beat any written offer for the lifetime of the doctors practice, they can cancel at no cost or penalty.  I walked the doctor through the features of our program and we are sending a representative in, free of charge, to train the staff and get them up and running.  I found him to be a very nice and reasonable man and I believe we will do business for a long time.

Retriever Medical Dental Payments has been in business for 22 years and has worked with over 20.000 healthcare professional offices. We process nearly 3 billion dollars per year in transactions and we are A+ rated at the B B B. We process for doctor's offices exclusively. We do not take on any retail accounts and we don't have any of the losses associated with stolen cards and other fraudulent activity that is common in a retail environment. Therefore we can offer better rates than retail based organizations.

President and CEO

Retriever Medical / Dental Payments, Inc.

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#6 Author of original report

Update to report

AUTHOR: brooksr - (United States of America)

The president of retriever medical called me. We had a good conversation.  I wish to remove my previous report as after talking to him I can see his side of the story better.   I'm going to give their processing company a chance. 

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