ED Magedson – Founder
Retriever20405 sh 240 Suite 700 Houston, Texas United States of America
The name of the person that called me from Retriever was named BRANDON POPOVICH who with his own words was bragging on his honesty ,saying he was with the Better Business Bureau and had never had any complaints, and was very professional and convincing in his clever misleading tactics , saying anything to sell the equipment. Here is the complaint that I filed with the BBB:
I am a new business,just opened and after recieving numerous phone calls, having proof thereof, being persuaded by Brandon Popovich,employee at Retriever, to enter into a contract for a credit card processing machine. That if I would agree to sign his contract, he would delay the annual fee for two months(which was $95), and assuring me numerous times that it would not be charged to my bank account until the end of 60 days.The contract was signed on 10-23-09, and the annual fee was billed to my account within 5 weeks of the contract. I made a phone call to Brandon Popovich, and here is the False pretense, he said he would see what he could do and that he would contact me back.I waited 1 month for him to make adjustments for the breach of his verbal contract.He never contacted me back. So I called him back and I explained to him that everything that he said to me was misleading and that I wanted to cancel.(This is already after I have been charged over $200 worth of fees.)I conveyed to him my intentions of contacting the BBB about his deceptive selling practices with me. After I said that, he made an agreement, that he FAXED to me with his signature, saying that there would be no further charges,including the early termination fee of $375, and that the contract would be terminated, and that all I had to do was return the equipment, which I did and in mint condition with the original boxes that it came in.They have my CHECKING ACCOUNT INFORMATION,even with his faxed and verbal agreement that he wouldnt, they charged my account the early termination fee.They have taken out of my account almost $600 dollars of fees.Accordings complaints on the internet, this is common practice. Is this kind of selling practice permited by the Better Business Bureau? IF SO THEN WHY DO YOU EXIST?
I intend to use the internet to its full extent to help warn people of companies like this and their fradulent,misleading sellin practices.
This report was posted on Ripoff Report on 01/18/2010 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Retriever/Houston-Texas-37881/Retriever-Member-First-NAtional-Bank-of-Omaha-Agressive-Deceptive-Tactics-to-sell-Credit-556269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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