- Report: #923472
Report - Rebuttal - Arbitrate
Complaint Review: Retro-Solutions
Retro-Solutions61 Arrow Road, Unit #9 Internet United States of America
Retro-Solutions Todd Strong Lifetime warranty That Does NOT Exist!! Internet
*Consumer Comment: What joke
*Author of original report: Retro-Solutions has a A rating with the BBB??
*Author of original report: 55 watt competitors ballast at half the price works fine
*Consumer Comment: Retro-solutions LLC is a RIP-OFF!
*UPDATE Employee: What Delusion and Fiction Can not Fix
*Author of original report: Great Photography, have you heard of Video!!
*REBUTTAL Owner of company: comment
*Author of original report: Todd Strongs' Illusional World and Excuses!
*REBUTTAL Owner of company: The Whole Story...
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The next reason for the ballast failure according to Retro-Solutions is the ballast is"LOCKED OUT"? A technology term Retro-Solutions uses to cover up the same problems all HID kits have which is a failing igniter. Retro-Solutions claims to have a special protection circuit to prevent the ballast from being damaged by erratic voltages but, with both of my ballast failures the smell of burn't circuitry emanated out of both ballasts meaning Retro-Solutions protection circuit protected nothing . Secondly rather than UNLOCKING the "LOCKED OUT" ballast and returning the ballast to you, Retro-Solutions sends you an Invoice for $29.00 for a replacement ballast not for repair of your "LOCKED OUT" ballast?
When I questioned Todd Strong of Retro-Solutions about these issues I was told they would ship me a replacement ballast as a courtesy but, I needed to fix my cars electrical problem?
My Chrysler does have an Electrical Problem it requires a Can Bus Ballast which is something Retro-Solutions seems to know nothing about. Short of that my Factory Navigation, 2 LCDS and 6 disc DVD all work without problems and factually are much more sensitive to Electrical issues than an AC Ballast will be.
My second ballast has still not be replaced under Retro-Solutions advertised Lifetime Warrant and I have been without it for 4 weeks now!!!
So I will advise all people looking to purchase an HID Kit from Retro-Soultions to look somewhere else and be sure you are purchasing an HID kit that is correct for your vehicles electrical system.
This report was posted on Ripoff Report on 08/06/2012 10:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Retro-Solutions/internet/Retro-Solutions-Todd-Strong-Lifetime-warranty-That-Does-NOT-Exist-Internet-923472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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