• Report: #249182

Complaint Review: Retrofeet

  • Submitted: Fri, May 18, 2007
  • Updated: Fri, May 18, 2007

  • Reported By:Bridgeport Connecticut
Retrofeet
1293 Barnum Ave, Bridgeport, CT 06610 Bridgeport, Connecticut U.S.A.

Retrofeet Premade Retro Ripoff Responses, Gabby Report Bridgeport Connecticut

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Attention to everyone doing business with this fraudulent company, expecting a response through email. This is the premade responses also known as the Gabby Responses, and they are mainly the only responses you will receive from them (Retrofeet).

Dear Valued Customer,

If you have not received your merchandise please contact the issuer of your credit card and file a chargeback. You can ask your bank when the funds will reflect in your account. After this is completed please feel free to reorder using our new processor and you will get your
merchandise. We were upgrading to a better payment solution. Sorry for any inconvenience this may have caused you. We assure this will not happen again. For further questions or concerns please feel free to contact
us via email or live chat...thank you

Best regards,
23feet admin
23feet.com


**FOR CUSTOMERS ASKING ABOUT SHOES BETWEEN DECEMBER AND JANUARY

Dear valued Customer,

We never received your funds in the 1st place. Gspay.com has your funds. Management will not allow us to send the order out if we were not given payment for it. We understand that the payment was taken from you, but it was never deposited into our account due to us changing from Gspay to our new merchant company. If we can assist you in any other way please don't hesitate to contact us again. Thanks

Best Regards,
23feet admin
23feet.com

**FOR CUSTOMERS WHO ALREADY RECEIVED 1ST EMAIL (ABOVE)

Dear Valued Customer,

There is a 60 day grace period before the process will allow you to request a refund, so please do not waste time. These are visa & mastercard regulations, so please be sure to request a refund from your bank or credit card company, or email adam@gspay.com or support@gspay.com, and a rep. from our old processing company will assist you with all past refund transactions. Please be sure to send all detailed order information. For further questions or concerns please feel free to contact us again. Thank You

Best Regards,
23Feet Admin
23feet.com

**FOR CUSTOMERS REQUESTING A REFUND BEFORE 60 DAYS


Dear Valued Customer,

You will receive your merchandise between the 14th and the 19th of February. You ordered on the 5th of February, and your Shipping Delivery time is 7-10 Business Days as stated in policy. Your order is in process, and as soon as the merchandise arrives to the USA we will send you an email with a tracking number which you will use at ems.com.cn usps.com, to track your package. Please check both China & USA site. For further questions or concerns please feel free to contact us via live chat or email. Thank You

Best Regards,
23Feet Admin
23feet.com

**FOR CUSTMS WHO ARE ALREADY ASKING FOR SNEAKERS BEFORE 7-10 DAYS

Dear Valued Customer,

Thank you for keeping in contact with us. Due to high e-mail volume, we will need you to please reply to this e-mail with your order number as well as the date you ordered so that we may further assist you. We apologize for this inconvenience and thank you for your patience.

Best Regards,
23FeetAdmin
23feet.com

**E-MAILS WITH NO ORDER INFORMATION

Dear Valued customer,

The shoe you ordered are out of stock. Please go to our website and pick a new item number, and send it to us via email suppor@23feet.com ASAP so we can ship out your merchandise. Sorry for any inconv, this may have caused. This will not delay your shipping if you reply to this email within the next 48 hours. Thank You

Note: Please choose a more up to date style, to eliminate delays.

Best Regards,
23Feet Admin
23feet.com


*****DISREGARD! FOR OMAR'S USE (OUT OF STOCK NOTIFICATION)

Dear Valued Customer,

Please send in the money order receipt along with comments to 203-380-2999, and a rep. will reply with a resolution within 48 hours. For further questions or concerns please contact us again. Thank You

Best Regards,
23Feet Risk Management Dept.
23feet.com

**FOR CUSTMS WHO CLAIM TO HAVE ORDERED WITH A MONEY ORDER AND NEVER RECEIVED MERCHANDISE

----------------------------

Dear Valued Customer,

We have reviewed your fax for order number AB-3805, and will be shipped out within the next 3-5 business days. A tracking number will be sent to this email address so you can track it at ems.com.cn or usps.com, please check both USA and China Sites. For further questions or concerns please feel free to contact us via email support@23feet.com or via phone 1866-760-6033. Thank You

Best Regards,
23Feet Admin
23feet.com

-----------------

Dear Valued Customer,

To eliminate this whole mess, I have moved your order back to process and you will receive it within the next 5 business days. Sorry for any inconv. This may have caused. For further questions or concerns please feel free to contact us again. Thank You

Best Regards,
23Feet Admin
23feet.com

Dear Valued Customer,

Unfortunately the sneaker you ordered is currently out of stock. Please reply to this e-mail with your replacement. We apologize for the inconvenience and thank you for your patience.

Best Regards,
RetroFeetInc.

Dear Valued Customer,

Please send the shoes to the address below and enclose your order information. Once we receive your shoes, we will send out the correct shoe that you originally ordered. We apologize for the inconvenience and thank you for your patience.

Retrofeet Inc.
49 East 41st Street
Suite 449
New York, New York 10165


Best Regards,
RetroFeetInc.

Lawrence
Bridgeport, Connecticut
U.S.A.


This report was posted on Ripoff Report on 05/18/2007 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Retrofeet/Bridgeport-Connecticut-06610/Retrofeet-Premade-Retro-Ripoff-Responses-Gabby-Report-Bridgeport-Connecticut-249182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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